Service Advisor

Parman-Tractor-; Columbia (TN); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Employee-owned company

Competitive pay and benefits

Stable, growing organization

Job summary

Parman Tractor & Equipment is seeking a Service Advisor in Columbia, TN to serve as the main contact for customers needing equipment repairs and service. You will coordinate repairs, communicate updates, and ensure high levels of customer satisfaction.

The role requires strong communication, mechanical aptitude, and the ability to manage multiple service requests. You will work within an employee-owned company committed to TOCS and exceptional service.

Qualifications

• 1+ year of customer service experience in heavy equipment or related service.
• Basic understanding of equipment systems and repair terminology.
• Strong communication skills to explain technical information clearly.
• Ability to manage multiple service requests and prioritize work.

Responsibilities

• Greet customers and answer incoming calls.
• Schedule shop and field service repairs.
• Inspect incoming equipment and gather repair details.
• Communicate repair status, timelines, and completion updates.
• Coordinate with technicians, shop leadership, and customers.
• Assist with warranty claims and service documentation.
• Prepare accurate repair summaries and customer invoices.
• Process payments and maintain service records.

Skills

Customer service

Mechanical aptitude

Clear communication

Multitasking

Service software

Tools

Service/work-order software

Job description

Service Advisor (Full Time)
Location: Columbia, TN

Starting at $25/hour+ based on experience

Join an Employee-Owned Company That Delivers More Than Products.

Parman Tractor & Equipment is looking for a customer-focused Service Advisor to join our Nashville team. You'll be the primary point of contact for customers needing equipment repairs and service, helping coordinate repairs, communicating updates, and delivering TOCS - Totally Outrageous Customer Service.

What You'll Do

• Greet customers and answer incoming calls.
• Schedule shop and field service repairs.
• Inspect incoming equipment and gather repair details.
• Communicate repair status, timelines, and completion updates.
• Coordinate with technicians, shop leadership, and customers.
• Assist with warranty claims and service documentation.
• Prepare accurate repair summaries and customer invoices.
• Process payments and maintain service records

What You'll Bring

• 1+ year of customer service experience; preferably in heavy equipment, agriculture equipment, automotive, fleet maintenance, or a related service environment.
• Demonstrated mechanical aptitude and ability to understand basic equipment systems and repair terminology.
• Strong communication skills, with the ability to explain technical information clearly.
• Demonstrated ability to manage multiple service requests and prioritize work.
• Proficient with computers; service/work-order management software experience preferred.

Physical Requirements

• Lift up to 50 lbs.
• Ability to sit, stand, bend, kneel, squat, and climb on/off equipment.
• Pass a post-offer Physical Abilities Test.

Why Parman?

• Employee-owned company with a shared stake in success.
• Competitive pay and benefits.
• Stable, growing organization.
• A team culture built on TOCS and doing the right thing for customers and coworkers.