Service Advisor

Willis Automotive Group; Clive (IA); On-site; USD 40,000 - 60,000; Full time

Job summary

Willis Automotive in Des Moines, IA is seeking a Service Advisor to consult with customers, identify service needs, and explain repair options.

You will prepare repair orders, provide labor and parts estimates, obtain approvals, and keep customers informed as work progresses while ensuring compliance with safety and regulatory standards.

Qualifications

• High school diploma or equivalent required.
• At least 1 year customer service experience; 3+ years in dealership environment preferred.
• Knowledge of basic vehicle maintenance and mechanical concepts.
• Familiarity with dealership software (Reynolds & Reynolds) is a plus.

Responsibilities

• Greet customers and determine service needs.
• Explain repair options and estimated costs clearly.
• Prepare and document repair orders with precise instructions.
• Communicate progress and updates to customers and service team.
• Ensure proper billing of services and parts.
• Maintain regulatory and safety compliance in the shop.

Skills

Customer service excellence

Understanding of vehicle maintenance

Effective communication

Team collaboration

Basic computer skills

Reynolds & Reynolds familiarity

Ability to read repair orders

Attention to detail

Education

High school diploma or equivalent

Tools

Reynolds & Reynolds software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Cadillac Service Misc Full Time Des Moines, IA, US

Willis Automotiveis a family and locally owned automotive group located in Des Moines, IA. We carry INFINITI, Cadillac, Lexus, MINI Cooper, Jaguar, Land Rover, Volvo, Chevrolet, and Nissan. Our growing company also includes Collision, Detail, and Reconditioning teams. At Willis Automotive, we adhere to our six core values to maintain a tradition of automotive excellence and service leadership for all of our guests!

Willis Automotive Offers:

• A great benefits package, available the first month following 30 days of employment, which includes: Medical, Dental, Vision, Short and Long Term Disability, plus additional supplemental insurances
• 401k with company match
• Paid Time Off and 7 paid holidays
• Employee discounts at all locations
• Paid training and development on and off-site
• Employee appreciation: employee of the month, food trucks, community involvement, discounted event tickets, and more!

Primary Function:

Under the direction and supervision of the Service Manager, this position is responsible for consulting with customers and determining their service needs. Exercises initiative and independent judgment in the performance of assigned tasks. Performs all duties within the objectives, standards, and policies of Willis Automotive.

Duties and Responsibilities:

• Understands that business is built on customer satisfaction and service; makes the commitment to always guarantee customer satisfaction.
• Greets all customers in a professional, timely and courteous manner.
• Communicates with service customers to determine the nature of mechanical problem(s).
• Obtains the necessary customer and vehicle data and enters into the company-sanctioned software.
• May test-drive the vehicle or refer to the technician as needed.
• Advises the customer on the care of their vehicle and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus (if applicable).
• Advises customers if additional work is needed; explains the details including the additional costs and time considerations.
• Writes the RO (repair order) with exact repair instructions and information needed; updates RO as needed.
• Ensures that RO's are properly billed and revenues collected in a timely manner.
• Responds timely to customer voicemails and/or emails.
• Communicates with dispatcher on incoming service work.
• Provides estimates for labor and parts; establishes each customer's method of payment and obtains approval of credit, if necessary.
• Obtains customer's signature on repair order; provides customer with a copy.
• Monitors the progress of each repair throughout the day; contacts customer regarding any changes; makes follow-up calls to customers regarding the service work performed.
• Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
• Maintains certification and schooling in specified dealership lines.
• Communicates work accomplishments and activities to supervisor on a regular basis.
• May assist in the dispatch area on a back-up basis.
• Attends company/department meetings as requested or required.
• Performs any other related duties as assigned.

What we need from you:

• Ability to read and comprehend instructions and information
• High school diploma or the equivalent
• At least three years of relevant experience in a dealership environment preferred
• At least one year experience in customer service role required
• General knowledge of vehicle mechanical operations
• Acceptable driving record in accordance with insurance provider
• Ability to operate vehicles with both manual and standard transmissions
• Good PC computer/keyboard skills; knowledge of computerized service systems helpful
• Ability to become proficient in Reynolds & Reynolds service applications for position
• Basic use of Internet and email systems
• Excellent written and oral communication skills
• Must have ability to work well in a team-based environment