Service Advisor

Van Bortel Subaru of Rochester; City of Rochester (NY); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Short/Long Term Disability

Mentorship Program

Growth opportunities

Paid Training

Life Insurance

Employee vehicle purchase plans

Health and wellness

Discounts on products and services

Job summary

Van Bortel Automotive Group is looking for a Service Department leader to oversee drive lane operations and ensure customers receive prompt, courteous service in a fast-paced dealership environment.

You will own the customer experience, assign work to technicians, and maintain satisfaction indexes while coordinating with factory partners and handling warranty administration.

Qualifications

• Experience overseeing service operations and driving customer satisfaction.
• Strong communication with customers and team members.
• Ability to manage workflow and technician assignments.

Responsibilities

• Oversee service orders and flow of Drive Lane; ensure prompt, courteous service.
• Take ownership of the customer experience and complete additional tasks to leave a positive impression.
• Provide concierge support for all owner inquiries, in person or by phone.
• Ensure daily inventory of technicians' time is sold to service customers.
• Distribute work between technicians efficiently and answer technical questions about problems, warranties, and repairs.
• Maintain Customer Success Index at or above company standards; assist in diagnosing vehicle problems and ordering parts.

Skills

Organized

Team leadership

Customer service

Time management

Clear communication

Professional appearance

Self-motivated

Supervisory experience

Tools

Video Multi Point Inspection

Automate

XTime

Job description

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Inquiries should be directed to the hiring manager, Stephen Mueller.

Experience with video multi point inspection, Automate and XTime preferred.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short/Long Term Disability
• Mentorship Program
• Growth opportunities
• Paid Training
• Life Insurance
• Legal Services provided
• Employee vehicle purchase plans
• Health and wellness
• Discounts on products and services

Responsibilities

Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.

Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.

Ensure the daily inventory of technicians' time is consistently sold to service customers.

Distribute work between technicians efficiently.

Answer technical questions about vehicle problems, warranties, services, and repairs.

Maintain Customer Success Index at or above company standards.

Assist in diagnosing vehicle problems; order parts and tools as necessary.

Oversee administration of warranty claims as well as training and supervising of service department.

Reinforces company policies and adheres to company standards.

Encourages compliance with applicable laws and regulations.

Maintain good working relationship with factory(s) and foster positive employee relations.

• Complete and communicate results of Video Multi Point Inspection

Qualifications

Organized and friendly personality

Demonstrated ability to manage others

Time management skills

Fantastic communication skills with your customers

Professional, well-groomed personal appearance

Consistent record of service and sales success

Strong record of positive customer satisfaction results

Team oriented and self-motivated

Able to work with little supervision

• Experience with video multi point inspection, Automate and XTime preferred

Clean driving record and valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.