Appointment Coordinator

Van Bortel Ford; Town/Village of East Rochester (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Plan + Match

Paid time off and vacation

Short/Long Term Disability

Mentorship Program

Growth opportunities

Paid Training

Life Insurance

Employee vehicle purchase plans

Health and wellness

Discounts on products and services

Job summary

Van Bortel Automotive Group seeks a detail-oriented support specialist to assist the dealership with inbound calls, customer support, and appointment coordination. The role focuses on accurate data handling, reporting, and maintaining organized records across multiple platforms.

Scheduling is a 3/13 work week. This full-time position offers growth opportunities, training, and benefits in a dynamic, customer-facing environment within the Rochester NY area.

Qualifications

• High school diploma required.
• Prior call center experience preferred.
• Experience with computers, printers, copiers, telephone, scanner, calculator.
• Experience with Microsoft Office (Word/Outlook/Excel), CRM, scheduling system, DMS, web-based systems.
• Ability to sit, stand, walk, and perform repetitive motions of hands and wrists.

Responsibilities

• Handle inbound calls and provide customer support.
• Coordinate and schedule appointments.
• Maintain and summarize data, and prepare reports.
• Develop and maintain record-keeping systems and procedures.
• Communicate professionally with customers and co-workers in person or via phone or written correspondence.
• Handle multiple projects with strong organizational skills.
• Assist across dealership operations as needed.

Skills

Verbal communication

Written communication

Organizational skills

Data analysis

Report preparation

Customer interaction

Customer interaction

Education

High school diploma

Tools

Microsoft Office

CRM system

Scheduling system

Dealer Management System (DMS)

Web-based systems

Job description

Van Bortel Automotive Group includes Van Bortel Subaru, Van Bortel Ford and Van Bortel Chevrolet. Kitty Van Bortel owns one of the top selling Subaru dealerships in the nation, as well as one of the most successful Ford dealerships in a multi-state area. Her automotive group is now one of the fastest growing, privately held companies in the greater Rochester, NY area.

Van Bortel believes that no organization is any better than the people who work for it. Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. We promise to maintain a well-trained workforce and a safe, modern facility in order to render our customers the best possible support and to provide our employees a secure future.

Benefits

• Medical, Dental & Vision Insurance
• 401K Plan + Match
• Paid time off and vacation
• Short/Long Term Disability
• Mentorship Program
• Growth opportunities
• Paid Training
• Life Insurance
• Legal Services provided
• Employee vehicle purchase plans
• Health and wellness
• Discounts on products and services

Job Summary

This position provides support to the rest of the dealership in various functions including but not limited to inbound calls, customer support and appointment coordinating.

Scheduling is a 3/13 work week. Full-time, 3 days on at 13 hours each, followed by 4 days off.

Responsibilities, Knowledge and Skills

• Excellent verbal and written communication skills
• Strong organizational skills including the ability to manage multiple projects and details simultaneously
• Analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work
• Ability to develop and maintain record keeping systems and procedures
• Ability to create, compose, and edit written materials
• Ability to gather data, compile information, and prepare reports
• Strong written and oral communication skills to interact with customers and co-workers in a professional and helpful manner in person or via phone or written correspondence
• Ability to develop, plan, and implement short- and long-term goals
• Ability to work productively in a fast paced, stressful environment

Qualification

• High school diploma required
• Prior Call Center experience preferred
• Experience with computers, printers, copiers, telephone, scanner, calculator
• Experience with Computer Software: Microsoft Office (including Word, Outlook, Excel), CRM system, scheduling system, dealer management system (DMS), web based system
• Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, push, pull, reach, crouch, bend, or kneel, climb and perform repetitive motions of the hands and/or wrists
• Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, using a computer terminal, and reading and speaking on a phone
• Exerts up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to move objects

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.