Service Advisor

Page Mechanical Group, Inc.; Charlotte (NC); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team. This role involves assisting the Service Department with customer inquiries, managing work orders, and ensuring smooth daily operations. The ideal candidate will have strong customer service and administrative skills, along with mechanical experience. If you are a quick learner with excellent problem-solving abilities and enjoy working in a collaborative environment, this opportunity is perfect for you. Join a close-knit team that values customer satisfaction and professional growth.

Qualifications

• 2 years mechanical experience as a service technician or equivalent.
• Ability to communicate effectively and manage time well.

Responsibilities

• Assist with customer service needs and manage work orders.
• Schedule shop assignments and field service work.

Skills

Customer Service

Administrative Support

Problem-Solving

Time Management

Communication

Education

High School Diploma or Equivalent

Tools

MS Office (Excel, Outlook)

Job description

Service Advisor

Hills Machinery is seeking a Service Advisor. The service advisor assists the Service Department with customer service needs, opening and closing of work orders, activities in delivered of new equipment, repair, and reconditioning of the new and used trade-in equipment, daily operations of shop functions, field service function and delivery or vehicle functions.

Essential Functions and Responsibilities:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.(Other duties may be assigned)

• Handles phone calls, advise customers on limited technical problems, scheduling customer service needs, adding segments to work orders containing job information and specifying job instruction, identifying customer and machine.
• Assists in the appraisal and quotes of repair work coming into the shop and discusses with service manager the service required, both in parts and labor.
• Assists in scheduling shop assignments, field service work, and truck requirements for pickup and delivery of equipment.
• Assists in establishing or adjusting work procedures to meet schedules and deadlines.
• Assists in opening and closing of work orders to ensure timely closing to meet company goals.
• Operates various office machines such as, but not limited to calculators, copy equipment, computers, etc.

Qualification: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Valid Drivers License
• Customer Service experience
• Administrative Support experience

Education, Skill, and/or Experience Requirements:

• High school diploma or equivalent with two years mechanical experience as a service technician or a combination of education or experience.
• PC literate, proficient with MS Office, with an emphasis in Excel and Outlook required.
• Familiarity with industrial equipment, such as construction or forestry equipment is beneficial.
• Ability to communicate effectively with teammates.
• Strong problem-solving skills.
• Excellent time management skills.
• Must be able to self-manage/self-motivate.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write diagnosis and work completed on routine reports and correspondence.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Valid driver’s license with a good driving record.
• Quick learner with the ability to think out of the box.

Started in 2007, Hills Machinery is owned by brothers, Adam and Jim Hills and operated by a dedicated team of heavy equipment industry professionals. Hills Machinery is proud to have a close-knit group of employees who care deeply about serving their customers.