Service Advisor

East Coast Toyota; Carlstadt (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

A fast-growing, family-owned dealership in New Jersey, East Coast Toyota, is seeking a dedicated Service Advisor to enhance customer experiences in the service lane. The ideal candidate will have a friendly demeanor and strong management skills. The role requires overseeing service operations and ensuring customer satisfaction. Ongoing training and bonuses are included as part of our employee appreciation initiatives.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Discounts on products and services

Qualifications

• Demonstrated ability to manage others.
• Fantastic communication skills with customers.
• Professional, well-groomed personal appearance.

Responsibilities

• Oversee flow of Drive Lane and ensure prompt service.
• Provide concierge support for all owner inquiries.
• Distribute work between technicians efficiently.

Skills

Organized

Communication

Time Management

Team Management

Job description

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others. We welcome individuals who are new to the automotive industry but with previous roles in customer service, retail sales, restaurant industry or hospitality.

If you are looking for an opportunity to work for a fast growing, family owned dealership, East Coast Toyotais for you! East Coast Toyotais always looking for a qualified individuals to join our sales and service teams to help handle the overflow of work we are experiencing.

At East Coast Toyota, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. AtEast Coast Toyota, we believe our employees are our greatest asset. As such, we treat all employees with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort and results through bonus and commission programs.

What We Offer

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Discounts on products and services

Responsibilities

• Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensures that the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently

Qualifications

• Organized and friendly personality
• Demonstrated ability to manage others
• Time management skills
• Fantastic communication skills with your customers
• Professional, well-groomed personal appearance.
• Clean driving record
• Willing to submit to a pre-employment background check & drug screen