Healthcare Customer Service Advisor

Claritev; United States; Remote; USD 38,000 - 42,000; Full time

Job summary

A leading company in healthcare technology seeks a Healthcare Customer Service Advisor for remote positions. Candidates will provide quality customer service by addressing inquiries and managing cases in a dynamic call center environment. Comprehensive benefits and growth opportunities are offered, alongside a competitive hourly wage.

Benefits

Comprehensive health coverage

401(k) and bonuses

Paid time off and holidays

Tuition reimbursement

Wellness programs

Qualifications

• 1 year of customer service experience required.
• Call center experience preferred.
• Knowledge of medical terminology is a plus.

Responsibilities

• Respond to inquiries to ensure excellent customer experience.
• Input and track provider/client requests and assign cases.
• Maintain compliance with HIPAA regulations.

Skills

Customer service skills

Communication skills

Organizational skills

Data entry skills

Education

High school diploma or GED

Job description

Join to apply for the Healthcare Customer Service Advisor role at Claritev.

At Claritev, we pride ourselves on being a dynamic team of innovative professionals. Our purpose is simple - we strive to bend the cost curve in healthcare for all. Our dedication to service excellence extends to all our stakeholders - internal and external - driving us to consistently exceed expectations. We are intentionally bold, we foster innovation, we nurture accountability, we champion diversity, and empower each other to illuminate our collective potential.

Be part of our transformational journey as we aim to become a leading voice in healthcare technology, data, and innovation. Onward and Upward!

Job Summary

Customer Service Representative/Service Advisor - work from home

Inbound Call Center - $19.00/hour

Remote positions

This position provides quality customer service by responding to inquiries from customers and documenting all cases according to policies and procedures. The goal is to meet or exceed customer expectations regarding quality and service levels. You will assist callers professionally and engagingly.

Schedule & Compensation

• Steady Monday-Friday, 40 hours/week, based on business needs between 8:00 am and 8:00 pm ET, 7:00 am and 7:00 pm CT, or 6:00 am and 6:00 pm MT.
• Shift bidding twice a year based on performance and needs.
• Earn $19/hour with potential bonuses.
• Provided training, coaching, and growth opportunities.

Key Duties

• Respond to inquiries via online customer service tools, ensuring excellent customer experience.
• Input and track provider/client requests, assign cases appropriately.
• Maintain compliance with HIPAA regulations.
• Identify trends and suggest process improvements.

Requirements

• High school diploma or GED.
• At least 1 year of customer service experience.
• Call center or telephone experience preferred.
• Knowledge of medical terminology is a plus.
• Strong communication, organization, and data entry skills.
• Ability to work flexible hours and independently or in a team.

Benefits

• Comprehensive health coverage, 401(k), bonuses, and more.
• Paid time off, holidays, tuition reimbursement, and wellness programs.

Equal Opportunity Statement

Claritev is an Equal Opportunity Employer. Consideration for employment will be given without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Application Deadline

Applications are accepted for at least 5 days from posting or until the position is filled.