Service Advisor

Burlington Hyundai; Burlington (NJ); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a skilled Service Advisor to enhance customer experiences at their dealership. This role involves warmly greeting customers, assessing their vehicle needs, and providing expert advice on services. You'll coordinate with technicians to ensure timely repairs and maintain communication with customers throughout the service process. If you have a passion for customer service and a strong automotive background, this position offers a supportive environment with opportunities for professional growth and development. Join a team dedicated to excellence and customer satisfaction!

Benefits

Competitive Wage Structure

Comprehensive Benefits Package

Ongoing Training

Opportunities for Career Growth

Supportive Work Environment

Qualifications

• Experience as a Service Advisor or similar role in automotive industry.
• Strong understanding of automotive maintenance and repair processes.

Responsibilities

• Greet customers and assess their vehicle service needs.
• Prepare service orders and cost estimates, explaining services to customers.

Skills

Customer Service

Automotive Maintenance Knowledge

Communication Skills

Interpersonal Skills

Organizational Skills

Education

High School Diploma or Equivalent

Technical Training

Tools

Dealership Management Software

Basic Computer Applications

Job description

Location: Burlington, NJ
Position: Service Advisor
Company: Burlington Hyundai

Are you passionate about providing exceptional customer service and have a strong knowledge of automotive maintenance and repair? Burlington Hyundai, a top dealership in the tri-state area, is looking for a skilled and customer-oriented Service Advisor to join our team. If you enjoy helping customers and have a knack for diagnosing vehicle issues, we'd love to hear from you!

Key Responsibilities:

1. Greet customers warmly and assess their vehicle service needs, providing expert advice and recommendations.
2. Listen to customer concerns and accurately document their vehicle issues, ensuring all information is conveyed to the service technicians.
3. Prepare detailed service orders and cost estimates, explaining recommended services and associated costs to customers.
4. Coordinate with service technicians to ensure timely and accurate completion of vehicle repairs and maintenance.
5. Keep customers informed throughout the service process, providing updates on the status of their vehicles.
6. Manage customer appointments, ensuring efficient scheduling and minimizing wait times.
7. Review completed work with customers, explaining repairs and services performed, and ensuring customer satisfaction.
8. Handle customer inquiries, concerns, and complaints in a professional and courteous manner.
9. Maintain up-to-date knowledge of Hyundai vehicles, service procedures, and warranty policies.

Qualifications:

1. Previous experience as a Service Advisor or in a similar customer service role within the automotive industry.
2. Strong understanding of automotive maintenance and repair processes.
3. Excellent communication and interpersonal skills.
4. Ability to explain complex technical information to customers in a clear and concise manner.
5. Proficient in using dealership management software and basic computer applications.
6. Strong organizational skills and the ability to manage multiple tasks in a fast-paced environment.
7. A customer-focused attitude with a commitment to providing top-notch service.
8. Valid driver's license and a clean driving record.
9. High school diploma or equivalent required; additional technical training is a plus.

What We Offer:

1. Competitive wage structure.
2. Comprehensive benefits package, including health insurance, retirement plans, and more.
3. Ongoing training and opportunities for professional development.
4. A supportive and positive work environment.
5. Opportunities for career growth and advancement within the dealership.

How to Apply:

If you're ready to take your career to the next level and provide exceptional service to Burlington Hyundai customers, we encourage you to apply!

Burlington Hyundai is an equal opportunity employer. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic. All qualified applicants are encouraged to apply, and we look forward to considering your application.

Employment is contingent upon completion of a background check and a negative pre-employment drug screen.