Service Advisor

True North Fleet Services; Broussard (LA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive base pay

Bonus opportunities

Career advancement

Ongoing training & development

Stable and growing business

Job summary

Total Tire Solutions is seeking a Service Advisor for our new Broussard location. You will coordinate commercial tire service, support field technicians, and build lasting customer relationships to ensure a superior service experience from start to finish.

This customer-facing role balances service operations, sales opportunities, and administrative duties while teaming with a growing local market. On-site Broussard facility offers opportunities to contribute to launch and ongoing growth.

Qualifications

• 3+ years in commercial tire service, fleet maintenance, transportation, automotive service, or related industry.
• Prior experience as a Service Advisor, Dispatcher, Account Manager, or Operations Coordinator preferred.
• Strong customer service and relationship-building skills.
• Experience managing service schedules, work orders, and customer communications.
• Knowledge of commercial tires, fleet operations, or heavy-duty transportation preferred.
• Proficient with computer systems and Microsoft Office.

Responsibilities

• Serve as the primary point of contact for fleet customers and walk-in clients.
• Schedule and coordinate commercial tire service appointments and roadside service requests.
• Build and maintain strong customer relationships through proactive communication.
• Identify opportunities to expand services and increase customer retention.
• Prepare estimates, service recommendations, and invoices.
• Assist in developing and growing a book of business within the Broussard market.

Skills

Customer service

Scheduling

Communication

Microsoft Office

Service management software

Education

High school diploma or equivalent

Tools

Service management software

Scheduling tools

Job description

Total Tire Solutions is seeking a Service Advisor to help establish and grow our newest location in Broussard, LA. This is a customer-facing operational role responsible for coordinating commercial tire service, supporting field technicians, building customer relationships, and ensuring an exceptional service experience from start to finish. This position is ideal for a motivated professional who thrives in a fast-paced environment, enjoys working with customers, and can balance service operations, sales opportunities, and administrative responsibilities while helping grow a new market.

Key Responsibilities

• Serve as the primary point of contact for fleet customers and walkin clients
• Schedule and coordinate commercial tire service appointments and roadside service requests
• Build and maintain strong customer relationships through proactive communication
• Identify opportunities to expand services and increase customer retention
• Prepare estimates, service recommendations, and invoices
• Assist in developing and growing a book of business within the Broussard market

Operations & Service Coordination

• Dispatch and coordinate mobile tire technicians for roadside, yard, and onsite service calls
• Monitor service schedules to maximize technician productivity and customer responsiveness
• Ensure work orders are opened, updated, and closed accurately
• Maintain service records, inventory documentation, and customer files
• Support daily shop and field operations to ensure efficient workflow

Team Support

• Collaborate closely with technicians to ensure quality service delivery
• Assist with onboarding and training new team members as the location grows
• Promote a culture of safety, accountability, and customerfirst service
• Help resolve customer concerns quickly and professionally

Performance & Accountability

• Track key performance indicators related to sales, service response times, productivity, and customer satisfaction
• Ensure compliance with company policies and safety standards
• Support leadership initiatives focused on growth, profitability, and operational excellence
• Assist with inventory management and tire ordering processes

Preferred Qualifications

• 3+ years of experience in commercial tire service, fleet maintenance, transportation, automotive service, or a related industry
• Prior experience as a Service Advisor, Dispatcher, Account Manager, or Operations Coordinator preferred
• Strong customer service and relationshipbuilding skills
• Experience managing service schedules, work orders, and customer communications
• Knowledge of commercial tires, fleet operations, or heavyduty transportation preferred
• Strong organizational and multitasking abilities
• Proficiency with computer systems, service management software, and Microsoft Office
• Ability to work independently and as part of a growing team
• Valid driver's license required

Why This Role Matters

• Be a foundational part of launching and growing a brandnew location
• Build relationships with fleet customers that directly impact business growth
• Play a critical role in supporting technicians and delivering exceptional service
• Opportunity to advance into leadership as the operation expands
• Join a company committed to growth, innovation, and customer satisfaction

What We Offer

• Competitive base pay
• Performancebased bonus opportunities
• Career advancement opportunities
• Ongoing training and professional development
• Stable and growing business environment
• Supportive leadership team focused on employee success

Benefits

• 401(k)
• 401(k) Matching
• Dental Insurance
• Flexible Spending Account
• Health Insurance
• Health Savings Account
• Life Insurance
• Paid Time Off
• Professional Development Assistance
• Vision Insurance

Work Location

Broussard, LA (On-Site)

Total Tire Solutions and partnership with True North Fleet Services is an equal opportunity employer and is committed to creating an inclusive environment for all employees.