Service Advisor

Pearson Peterbilt Group; Birmingham (AL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical plans

Dental insurance

Vision insurance

Life insurance

FSA/HSA

401(k) match

Paid holidays

Expanded PTO

Job summary

Pearson Peterbilt Group is seeking a Service Advisor to be on the front line with customers, documenting vehicle issues, preparing repair orders, and coordinating service schedules. You will communicate with customers, prepare estimates, obtain approvals, and ensure smooth payment processes.

A high school diploma or equivalent is required, with dealership experience preferred and basic truck knowledge. The role is based in Alabama with potential overtime, a monthly incentive based on gross

Qualifications

• Must have a high school diploma or equivalent.
• Excellent written and verbal communication with customers, vendors, and colleagues.
• Two years of related dealership experience required; knowledge of truck mechanics helpful.

Responsibilities

• Determine a customer's vehicle issue and document/prepare repair orders.
• Schedule service and communicate findings to customers.
• Prepare estimates and obtain authorization for repairs.
• Close repair orders and collect payment or arrange financing as needed.
• Interface with service manager and maintain a professional, customer-focused demeanor.

Skills

Communication skills

Customer service

Sales skills

Education

High school diploma or equivalent

Job description

Why work for Pearson Peterbilt Group?

We’re proud to have the best team across our locations in Georgia and Alabama. We hire for character and attitude based on our 23 Fundamentals - not just experience - so you’ll be part of a truly exceptional team.

Growth Opportunities

With eight locations across Georgia and four locations across Alabama, advancement opportunities are endless. We love to promote from within and celebrate team members who've grown from entry-level roles into leadership positions.

Training

We invest in our people. All technicians, service, and parts employees receive free, ongoing training - including MX, Cummins, and Peterbilt certifications - to help you grow your skills and your career.

Culture

Even as we grow beyond 300 employees, we stay true to our family atmosphere. We celebrate each other's successes, support one another through challenges, and live by 23 key fundamentals that define who we are and how we work.

Benefits

We take care of you and your family with multiple medical plan options plus dental, vision, life, FSA/HSA, and supplemental coverage. Our competitive 401(k) match, paid holidays, and expanded PTO policy help you plan for the future and enjoy life now.

POSITION INFORMATION

Our Service Advisors have front-line responsibility for customer interaction. Responsibilities include determining a customer’s vehicle issue, documenting and preparing repair orders, scheduling service, communicating with the customer, preparing estimates, obtaining authorization, closing repair orders, and obtaining the appropriate form of payment from the customer.

This position reports to the Service Manager, is a 40 hour a week position and is eligible for overtime. This position also qualifies for a monthly bonus incentive based on your individual gross profit.

To qualify for our Service Advisor position, you must have a high school diploma or equivalent. You must be able to read and comprehend instructions and information. Dressing professionally and being able to communicate well orally and in writing with customers, vendors, and other contacts is a must. Two years of related experience in a dealership is required. General knowledge of truck mechanical operations required. Sales experience preferred.

The Service Advisor position works throughout the service bays in an open garage area. The position is a physically demanding position. You will stand six to eight hours per shift. Will stoop, kneel, crouch, crawl, reach, handle and feel. Will lift and transport up to 50 pounds occasionally. Will be exposed to noise, vibration, dust, exhaust fumes, and other hazardous and nonhazardous materials. Road testing of vehicles also may be required.

This job posting is not an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. All applicants must be willing to submit to a background check and post-offer drug screen.