Service Advisor

Swickard Auto Group; Anchorage (AK); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

OTE of $50,000 - $100,000+ annually

GM training and product knowledge

Medical, dental, and vision insurance

Life insurance and supplemental cover

401(k) plan

Paid time off and holidays

Career path to senior advisor or for管理

Employee vehicle purchase and service

Job summary

Swickard Auto Group is seeking a Service Advisor at Chevrolet Buick GMC Cadillac of Anchorage to be the primary contact for guests through the service process. You will translate repairs into clear communication, build accurate estimates, and ensure timely delivery, while maintaining records in the DMS.

Strong candidates from hospitality, retail, or guest-facing roles are encouraged to apply. Training will be provided for GM service processes and DMS platforms, with earning potential in a

Qualifications

• Service advisor experience preferred -- not required. Hospitality, sales, retail, or other guest-facing backgrounds are strongly encouraged to apply
• Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps
• Organized and accurate under the pace of a busy service operation
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and GM service processes -- we'll train you from day one
• Valid driver's license with a clean driving record
• A hospitality mindset -- in Anchorage, the people you serve are your neighbors, and they remember how you treated them

Responsibilities

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance -- especially critical in Alaska's demanding driving conditions
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Chevrolet Buick GMC Cadillac of Anchorage and our hospitality standard in every guest interaction

Skills

Customer service

Communication

Hospitality mindset

Organized

Strong work ethic

Job description

Anchorage, AK | Chevrolet | Buick | GMC | Cadillac | Iconic American brands | Service Advisor | No automotive experience required | Hospitality and sales welcome | Veterans encouraged to apply | $50,000 - $100,000+ OTE

IS THIS YOU?

• You're a natural with people -- warm, organized, and able to earn trust quickly in a community where relationships matter
• You come from service advising, hospitality, sales, or another guest-facing role and you're ready to build a career in automotive
• You want to work at a multi-brand store serving an Anchorage community that depends on their vehicles year-round

WHO WE ARE

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea: do right by people, every time.

Chevrolet Buick GMC Cadillac of Anchorage serves one of Alaska's most active automotive communities -- a market where vehicles aren't optional and the people who service them earn lasting loyalty. Our guests range from families in Chevrolets to fleet operators in GMC trucks to Cadillac drivers who expect a premium experience. The Service Advisor who joins this team will find real variety, real relationships, and real earning potential.

WHAT YOU'LL DO

• Serve as the primary point of contact for guests throughout the service process -- from write-up to delivery
• Translate technical repair information into clear, confident communication that earns trust and sets accurate expectations
• Build precise estimates, commit to realistic timelines, and follow through on every promise made to the guest
• Coordinate with technicians and parts to keep repair workflows moving efficiently and on schedule
• Identify and present additional service recommendations that protect guest safety and vehicle performance -- especially critical in Alaska's demanding driving conditions
• Deliver a consistent, professional pickup and delivery experience that keeps guests coming back
• Maintain accurate records in the DMS and uphold all documentation and compliance standards
• Represent Chevrolet Buick GMC Cadillac of Anchorage and our hospitality standard in every guest interaction

WHAT WE'RE LOOKING FOR

• Service advisor experience preferred -- not required. Hospitality, sales, retail, or other guest-facing backgrounds are strongly encouraged to apply
• Clear, composed communicator -- able to explain service needs in plain language and follow through without gaps
• Organized and accurate under the pace of a busy service operation
• Self-motivated with a genuine drive to serve people well and grow your earnings
• Comfortable learning DMS platforms and GM service processes -- we'll train you from day one
• Valid driver's license with a clean driving record
• A hospitality mindset -- in Anchorage, the people you serve are your neighbors, and they remember how you treated them

Strong candidates have come from automotive, hospitality, retail, military service, and other community-oriented roles. Anchorage rewards people who show up, follow through, and genuinely care about the people they serve.

WHAT WE OFFER

• OTE of $50,000 - $100,000+ annually
• Paid GM manufacturer and product training -- we'll build your brand knowledge across all four brands from day one
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• 401(k) plan
• Paid time off and paid holidays
• Clear career path -- strong advisors grow into senior advisor and service management roles at Swickard
• Employee vehicle purchase and service discounts
• A stable, community-rooted role in one of Anchorage's most established multi-brand dealerships

WHY CHEVROLET BUICK GMC CADILLAC OF ANCHORAGE

Four of America's most trusted automotive brands under one roof -- Chevrolet, Buick, GMC, and Cadillac serve a wide range of Anchorage guests, from everyday drivers to fleet operators to luxury buyers

Alaska's vehicles work harder than almost anywhere else in the country -- guests here depend on their service advisors and they stay loyal to the ones who take care of them

Anchorage is a close-knit professional community where your reputation compounds quickly -- doing right by every guest builds a book of business that lasts

Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry

Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- shape how we hire, how we lead, and how we serve every guest

Leadership that invests in your development and supports your long-term success in the Anchorage market

Chevrolet Buick GMC Cadillac of Anchorage is a multi-brand store with a loyal community guest base and real earning potential for a service advisor who shows up, communicates clearly, and follows through. Alaska's conditions mean guests need their vehicles maintained and repaired right -- and the advisor who delivers that consistently builds lasting relationships in a market that rewards exactly that.

If you're people-first, organized, and ready to build a career serving one of Anchorage's most established automotive communities -- we'd like to meet you.