Service Advisor

Garcia Subaru of Albuquerque; Albuquerque (NM); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401K

Paid Vacation

Paid Training

Job summary

Garcia Automotive Group of Albuquerque is expanding its service team and seeking experienced Service Advisors. You will greet customers, gather vehicle information, report symptoms, and estimate costs for labor and parts while keeping customers updated throughout the day.

Candidates should have a proven record of customer satisfaction, previous service advisor or consultant experience, high energy, integrity, and a long-term career mindset. Training is provided and ADP experience is a plus.

Qualifications

• Proven record of achieving exceptional Customer Satisfaction.
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must.
• Above average energy level and a desire for a long-term career.
• Personal and professional integrity.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend needed maintenance base on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor the progress of each vehicle throughout the day, and updating customers frequently.
• Verify that the final invoice reconciles with the work performed on the repair order.
• Explain all completed work and charges to customers.

Skills

Customer service excellence

Strong communication

High energy level

Integrity

Tools

ADP

Job description

Garcia Automotive Group of Albuquerque is hiring! We are proud to be the largest, locally-owned, automotive group in New Mexico! Business is booming and we are scheduling interviews forService Advisors!

This is a RARE opportunity to make a difference by joining a thriving, award-winning team, located in our inviting, state-of-the-art facilities! Do you want to LOVE YOUR JOB? Work with Garcia Automotive Group and you will!

We welcome applicants with a background in many professional fields. We can train you to be successful, using your skills and expertise from other lines of work or education. We would love to meet you, so

You will…

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and updating customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

You have…

• Proven record of achieving exceptional Customer Satisfaction
• Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must
• Above average energy level
• A desire for a long term career with a growing organization
• Personal and professional integrity
• ADP computer experience a plus

We offer…

• Health, Dental, and Vision Insurance
• 401K
• Paid Vacation
• Paid Training