Service Adv

Heartlandtireservice; Marshall (MN); On-site; USD 40,000 - 55,000; Full time

Job summary

A tire service company in Minnesota is seeking a Service Advisor to assist in overseeing store operations and driving sales. The person will lead a team to deliver outstanding customer service, cultivate a positive work culture, and ensure the store maintains a professional appearance. Ideal candidates will have a customer-oriented attitude, a strong willingness to help, and the ability to work effectively in a fast-paced environment.

Qualifications

• Creates a positive customer experience, always saying 'Yes' to all customers.
• Ability to stand for prolonged periods of time.
• Possess a great attitude and willingness to go the extra mile for customers.

Responsibilities

• Assist the Store Manager in overseeing store performance and operations.
• Help lead a team of service and sales professionals.
• Drive store sales by achieving business performance objectives.
• Maintain a clean and professional store appearance.

Skills

Customer service

Team leadership

Sales performance

Job description

Description

POSITION TITLE: Service Advisor - REPORTS TO: Store Manager. DEPARTMENT: Service POSITION SUMMARY: The Service Advisor - assists the store managers inoverseeing the performance and operations of the stores in a specific region.

Essential Job Functions

• Assists the Store Manager in overseeing the performance and operations of all aspects of the store including both the retail and commercial businesses.
• Helps lead a team of talented service and sales professionals in a fast paced environment and cultivate a We Can Do That culture.
• Drives store sales by achieving overall business performance objectives, including sales and productivity goals.
• Maintain existing customer base by providing the highest level of customer services.
• Provides helpful, friendly, and respectful customer service to all customers with a We Can Do That attitude.
• Ensures the team maintains a safe and clean work environment.
• Ensures the retail store is clean and professional in appearance to customers.
• Communicates clearly to serve as the liaison between technicians and customers.
• Manages service center work flow.
• Monitor and inspect production procedures and equipment to ensure the highest level
• quality.
• Other duties as assigned.

Requirements

• Creates positive customer experience. Saying "Yes" to all customers
• Ability to stand for prolonged periods of time
• Great attitude
• Willing to go the extra mile for our customers
• Assist in all facets of the service department.