Field Service Coordinator

Sunbelt Rentals, Inc.; Morris (IL); On-site; USD 28,778 - 39,564; Full time

Benefits offered by this job

Health, Dental, and Vision plans

401(k) Match

Tuition Reimbursement Options

Job summary

Sunbelt Rentals, Inc. is seeking a Service Administrator in Morris, Illinois. This role requires maintaining DOT compliance and assisting the Service Manager with customer relations. You will be responsible for scheduling preventive maintenance and conducting inspections of the fleet.

The ideal candidate should have strong organizational skills and experience in customer relations. The position offers a base pay range of $20.89 – $28.72 per hour along with a comprehensive benefits package.

Qualifications

• Assist the Service Manager with customer relations.
• Maintain DOT compliance for both Rental and Non‑Rental Fleet.
• Conduct weekly inspections of the DOT Fleet.

Responsibilities

• Maintain truck files and ensure DOT compliance.
• Schedule preventive maintenance and DOT inspections.
• Direct supply of parts to mechanics and customers.

Skills

Customer relations

DOT compliance

Maintenance scheduling

Safety coordination

Parts management

Inspection

Job description

Service Administrator

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry, offering a wide fleet and a knowledgeable staff. As a Service Administrator you will assist the Service Manager with customer relations and maintaining DOT compliance.

Duties and Responsibilities

• Maintains truck files and DOT compliance for both Rental and Non‑Rental Fleet
• Schedules and coordinates preventive maintenance and DOT inspections on both Rental and Non‑Rental Fleet (trucks)
• Performs duties as Safety Coordinator in regard to the DOT Fleet
• Conducts weekly inspections of the DOT Fleet
• Monitors loading and unloading of equipment on the Sunbelt Yard
• Conducts DOS with drivers on a monthly basis
• Assists the Service Manager in the warranty recovery process
• Reviews closed work orders to ensure warranty opportunities are not missed
• Catalogs warranty parts for validation upon manufacturer request
• Maintains compliance with manufacturer‑issued service bulletins
• Assists the Service Manager in customer damage matters
• Prepares damage letters and sends them to customers
• Maintains photographic and physical evidence related to customer damage
• Directs the supply of parts to shop mechanics, other branches, and customers
• Screens and prioritizes service calls to meet customer needs
• Ensures equipment is available as required
• Orders parts to maintain adequate supplies
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory

Base Pay Range

$20.89 – $28.72 per hour

Additional Compensation

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

Sunbelt also provides a comprehensive benefits package to its full‑time employees. This package includes:

• Health, Dental, and Vision plans
• 401(k) Match
• Volunteer time off
• Short‑term and long‑term disability
• Accident, Life, and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Paid Time Off

• 12–25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half‑day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Sunbelt Rentals supports service members. Veterans encouraged to apply.