Field Service Coordinator

Sunbelt Rentals; Morris (IL); On-site; USD 28,778 - 39,564; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance

Life insurance

Tuition Reimbursement

Employee Assistance Program (EAP)

Length of Service Awards

Job summary

Sunbelt Rentals in Morris, IL is seeking a Service Administrator to support the Service Manager with customer relations and maintaining DOT compliance across Rental and Non‑Rental Fleet.

Responsibilities include scheduling preventive maintenance, maintaining truck files, coordinating inspections, and assisting with warranty recovery while ensuring parts flow to shops and customers. This role requires attention to detail and teamwork with the shop.

Qualifications

• Experience with maintaining DOT compliance for fleet (rental and non-rental).
• Ability to schedule and coordinate preventive maintenance and inspections.
• Support warranty recovery processes and parts coordination.
• Strong documentation and record-keeping skills.
• Effective communication with service managers, drivers, and vendors.

Responsibilities

• Maintain truck files and DOT compliance for both Rental and Non‑Rental Fleet.
• Schedule and coordinate Preventive Maintenance and DOT inspections on both Rental and Non‑Rental Fleet (Trucks).
• Perform duties as Safety Coordinator in regards to DOT Fleet.
• Conduct weekly inspections of DOT Fleet.
• Monitor loading and unloading on Sunbelt Yard.
• Conduct DOS with drivers on a monthly basis.
• Assist Service Manager in the warranty recovery process.
• Conduct reviews of closed work orders to ensure warranty opportunity has not been missed.
• Catalog warranty parts for validation on manufacturer’s request.
• Maintain compliance with manufacturer’s issued Service Bulletins.
• Assist Service Manager in Customer Damage.
• Prepare damage letters and send to customers.
• Maintain photographic and physical evidence relating to customer damage.
• Direct the supply of parts to shop mechanics, other branches and customers.
• Screens and prioritizes service calls to meet customer needs.
• Assure that equipment is available as required.
• Order parts to maintain adequate supplies.
• Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.

Skills

Customer relations

DOT compliance

Preventive maintenance

Team collaboration

Documentation

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer’s first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on‑the‑job training for all eligible employees.

If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Service Administrator

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals— the fastest growing rental business in North America— is seeking a Service Administrator. As a Service Administrator, you will assist the Service Manager with customer relations and maintaining DOT compliance.

Responsibilities

• Maintain truck files and DOT compliance for both Rental and Non‑Rental Fleet
• Schedule and coordinate Preventive Maintenance and DOT inspections on both Rental and Non‑Rental Fleet (Trucks)
• Perform duties as Safety Coordinator in regards to DOT Fleet
• Conduct weekly inspections of DOT Fleet
• Monitor loading and unloading on Sunbelt Yard
• Conduct DOS with drivers on a monthly basis
• Assist Service Manager in the warranty recovery process
• Conduct reviews of closed work orders to ensure warranty opportunity has not been missed
• Catalog warranty parts for validation on manufacturer’s request
• Maintain compliance with manufacturer’s issued Service Bulletins
• Assist Service Manager in Customer Damage
• Prepare damage letters and send to customers
• Maintain photographic and physical evidence relating to customer damage
• Direct the supply of parts to shop mechanics, other branches and customers
• Screens and prioritizes service calls to meet customer needs
• Assure that equipment is available as required
• Order parts to maintain adequate supplies
• Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory

Physical Demands

The role requires bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required.

Base Pay Range

$20.89 – $28.72 per hour. Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short‑term and long‑term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

Paid Time Off

• 12–25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half‑day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

You will become eligible for benefits on the first of the month following 30 days from your start date.

Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement).

Sunbelt Rentals supports service members. Veterans encouraged to apply.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.