Service Administrator I

Stark Tech; Buffalo (NY); On-site; USD 26,325 - 36,203; Full time

Benefits offered by this job

Paid time off

401(k) with employer match

Medical coverage

Wellness programs

Career development opportunities

Job summary

Stark Tech, located in Buffalo, NY, seeks a Service Administrator to manage customer accounts, work orders, and service documentation. The role requires attention to accurate job categorization, PO tracking, and cost management for labor and materials.

The position supports warranty processes and works with the Marketing Team to coordinate branded apparel for field staff. A strong background in accounting and HVAC industry knowledge is preferred.

Qualifications

• Associate degree in business, accounting or related field required.
• Bachelor's Degree preferred.
• At least 2 years of related experience required.
• Basic knowledge of HVAC/building controls/construction industry is essential.
• Proficient with Microsoft Office Suite.
• ServiceTrade experience preferred.
• Ability to adapt in a changing environment and meet deadlines.
• Knowledge of general financial accounting and cost accounting.

Responsibilities

• Maintain customer accounts, work orders, and service documentation and ensure proper job categorization.
• Track purchase orders and packing slips and follow up on open work orders and repairs.
• Manage labor and material costs related to service jobs and establish warranty processes as needed.
• Collaborate with Marketing Team to coordinate company-branded apparel for field employees.

Skills

Microsoft Office

Analytical skills

Multitasking

Time management

Problem-solving

Education

Associate degree in business or accounting

Bachelor's degree preferred

Tools

ServiceTrade

Accounting software

Job description

Job Requirements

The Service Administrator maintains customer accounts, work orders, and service job documentation while ensuring accurate job categorization. Responsibilities include tracking purchase orders and packing slips, following up on open work orders and repairs, managing job-related labor and material costs, and establishing warranty processes as needed. The role also collaborates with the Marketing Team to coordinate company-branded apparel for field employees.

Compensation

The expected pay range for this position is $19.11-$26.28 per hour, depending on experience, qualifications, and geographic location. Stark Tech reasonably expects to pay within this range at the time of hire. Individual compensation is determined based on several factors including experience, education, certifications, skills, internal equity, and market conditions.

Work Experience

• Associate degree in business, accounting or related field required. Bachelor's Degree preferred.
• At least 2 years of related experience required.
• Basic knowledge and understanding of HVAC/building controls/construction industry is essential.
• Strong Computer skills including Microsoft Office Suite required.
• ServiceTrade experience preferred.
• Ability to adapt and be flexible in a changing environment.
• Can multi-task, work under pressure and meet deadlines.
• Must be knowledgeable of general financial accounting and cost accounting.
• Highly proficient with accounting software.
• Strong analytical and problem-solving skills
• Highly detail orientated.

Benefits

Advance your career with Stark Tech, a leader in facilities and energy solutions. We specialize in integrating systems, providing energy‑efficient equipment and services, and supporting sustainability through innovative technologies like renewable natural gas conversion and energy storage solutions. At Stark Tech, we prioritize employee well‑being and offer comprehensive benefits including paid time off, 401(k) with employer match, medical coverage, wellness programs, and career development opportunities. Join our fast-growing, customer‑focused organization where your skills and dedication will be valued and rewarded with competitive pay and a positive work environment.