Service Administrator

Sunbelt Rentals; United States; On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) Match

PTO

Tuition Reimbursement

Volunteer time off

Job summary

Sunbelt Rentals is seeking a Service Administrator in the United States to support the Service Manager with customer relations and DOT compliance. You will help manage fleet maintenance, coordinate inspections, and assist with warranty recovery while ensuring timely service and parts flow.

The role involves handling daily duties in a fast-paced environment with a focus on safety, accuracy, and service quality, and offers extensive on-the-job training and benefits.

Qualifications

• Experience with customer relations and DOT compliance.
• Ability to coordinate preventive maintenance and inspections.
• Safety coordination responsibilities and driving safety measures.

Responsibilities

• Maintain truck files and ensure DOT compliance for fleet.
• Coordinate preventive maintenance and DOT inspections.
• Assist Service Manager with warranty recovery process.
• Prepare damage letters and manage evidence of customer damage.
• Ensure equipment availability and prioritize service calls.
• Order parts and work with vendors to understand equipment maintenance.

Skills

Customer relations

DOT compliance

Preventive maintenance

Safety coordination

Job description

Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

Job Description Summary Service Administrator

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Administrator. As a Service Administrator, you will assist the Service Manager with customer relations and maintaining DOT compliance.

DUTIES AND RESPONSIBILITIES:

Maintains truck files and DOT compliance for both Rental and Non Rental Fleet Schedules and coordinates Preventive Maintenance and DOT inspections on both Rental and Non Rental Fleet (Trucks) Performs duties as Safety Coordinator in regards to DOT Fleet Conducts weekly inspections of DOT Fleet Monitors Loading and Unloading of on Sunbelt Yard Conducts DOS with drivers on a monthly basis Assists Service Manager in the warranty recovery process Conducts reviews of closed work orders to ensure warranty opportunity has not been missed Catalogs warranty parts for validation on manufacturer’s request Maintains Compliance with Manufacturer’s issued Service Bulletins Assists Service Manager in Customer Damage Prepares damage letters and send to customers Maintains photographic and physical evidence relating to customer damage Directs the supply of parts to shop mechanics, other branches and customers. Screens and prioritizes service calls to meet customer needs Assures that equipment is available as required. Orders parts in order to maintain adequate supplies. Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $18.04 - 24.80 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards.

You will become eligible for benefits on the first of the month following 30 days from your start date.

Paid Time Off:

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet.

With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job.

Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers.

All our employees benefit from extensive on-the-job training, which is amongst the best in the industry.

Our advancement opportunities are why many of our staff remain with us throughout their careers.

Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow!

We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more.

• Climate Control Services
• Industrial Services
• Tools & Equipment
• Oil & Gas Services
• Power & HVAC Services
• Pile Driving Services
• Pump Solutions
• Scaffold Services
• Remediation and Restoration