Service Manager

Sunbelt Rentals; Laurel (MD); On-site; USD 75,000 - 88,000; Full time

Benefits offered by this job

Health, Dental & Vision

401(k) Match

Paid Time Off

Tuition Reimbursement

Employee Assistance Program

Job summary

Sunbelt Rentals is seeking an experienced Service Manager in Laurel, MD to lead repair and maintenance of company and customer equipment, organize yard operations, and ensure timely service. You will schedule work, order parts, train staff, and coordinate with vendors to optimize fleet readiness.

The role emphasizes safety, quality control, and detailed service-record documentation. Strong supervisory experience and a solid background in equipment maintenance are essential for success in this

Qualifications

• Valid driver’s license is required.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Experience with work planning and scheduling and supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Experience in planning and management.
• Computer literacy and reporting experience.

Responsibilities

• Manage the repair and maintenance of company and customer equipment.
• Prepare work schedules and handle service calls to meet customer needs.
• Order parts to maintain supplies.
• Provide training and assistance to staff mechanics.
• Collaborate with equipment vendors on maintenance requirements.
• Evaluate equipment after repairs, maintenance or safety checks.
• Document equipment status before and after rental.
• Handle customer complaints regarding equipment condition or operation.
• Promote safety awareness and perform quality control checks.
• Update and organize equipment service records; create and bill work orders.
• File warranty claims in a timely fashion.
• Commission new equipment and manage parts inventory.
• Disposal of solid and hazardous waste following regulations.
• Produce reports on fleet, service records, warranties, inventory and costs.

Skills

Valid driver’s license

Repair & maintenance experience

Supervisory skills

Planning & scheduling

Computer literacy

Reporting experience

Inventory management

Job description

Job Description Summary Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

DUTIES & RESPONSIBILITIES

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission New Equipment
• Order parts, return parts, and perform parts inventory
• Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
• Reporting to include:
  • Equipment due for service
  • Fleet status Reporting
  • Equipment Service Record Reporting
  • Open work order report
  • Warranty claim summary report
  • Inventory management
  • Parts & merchandise detail reporting
  • Financial and historical trending
  • Service department financial summary
  • Shop foreman performance tool
  • Work order chargeback
  • Halt report
  • Open PO report
  • Tech paid hours vs. worked hour report
• Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job.

The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $74,509.00 - 88,479.20 Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes: Health, Dental and Vision plans 401(k) Match Volunteer time off Short-term and long-term disability Accident, Life and Travel insurance, as well as flexible spending Tuition Reimbursement Options Employee Assistance Program (EAP) Length of Service Awards.

Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement): 12-25 vacation days depending on years of service 5 sick days 6 holidays 2 half day holidays 2 floating holidays 1 inclusion day 1 volunteer day.

A leader in the equipment rental industry, Sunbelt Rentals is constantly advancing the idea of how a company can best serve its customers, communities and the planet.

With over 1,000 locations across North America and an expansive portfolio of products and services, we deliver solutions to support any job.

Sunbelt’s extensive fleet exceeds and includes general construction equipment, industrial tools, pumps, power & HVAC, trench shoring, scaffolding, remediation & restoration equipment, and more.

At Sunbelt Rentals, we place enormous value on the welfare and commitment of our employees as well as the superior level of service they provide for our customers. All our employees benefit from extensive on-the-job training, which is amongst the best in the industry. Our advancement opportunities are why many of our staff remain with us throughout their careers.

Sunbelt Rentals means diversity, teamwork, recognition for exceptional performance, and room to grow! We are proud to offer the following benefits: Medical/Dental/Vision Insurance 401(k) Retirement Plan - US RRS Plan – CAN Paid Parental Leave Paid Holidays and Paid Time Off Tuition Reimbursement And many more Designed to serve distinct customer segments requiring a high level of technical expertise, Sunbelt Rentals offer a highly diversified product mix, as well as trained experts. Climate Control Services Industrial Services Tools & Equipment Oil & Gas Services Power & HVAC Services Pile Driving Services Pump Solutions Scaffold Services Remediation and Restoration.