Service Administrator

The Weir Group; Tucson (AZ); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Competitive Compensation

Excellent Health / Dental / Vision

5% 401(k) Retirement Match

Paid Holidays per year

Required PPE provided

Job summary

The Weir Group in Tucson, AZ is seeking a Service Administrator to join onsite day shift 5:30 AM–4:00 PM. You will coordinate quotes, orders, and invoices, ensuring smooth service job flow from start to finish while maintaining accurate records.

The role relies on SAP for quote development, order entry, and document management; strong communication and scheduling skills are essential to liaise between shop floor, service teams, sales, and customers.

Qualifications

• Must have familiarity with service administration workflows and ERP usage.
• Experience planning and scheduling work/orders in a manufacturing/service environment is preferred.
• Excellent communication and organizational skills essential for coordinating multiple teams.

Responsibilities

• Plan, organize, and process quotes, orders, and invoices to coordinate service jobs from start to finish.
• Manage rebuild job schedules and maintain accurate documentation for traceability.
• Use SAP for quote development, order entry, Sales Order and Service Order creation, and document management.
• Serve as the primary liaison between shop floor personnel, service teams, sales, and customers; communicate changes promptly.
• Monitor work prioritization and scheduling to optimize shop floor operations and meet urgent needs.
• Participate in forecasting capacity needs based on demand and backlog; suggest improvements to management.
• Demonstrate 100% commitment to zero-harm safety principles in daily work.

Skills

SAP

ERP systems

Planning & Scheduling

Customer service

Sales coordination

Strong communication

Organizational skills

Education

High school diploma or GED

Tools

SAP

Job description

## Service AdministratorApply: No: Tucson: Full time: Posted Yesterday: R0039800**Service Administrator****Location:** Tucson, AZ **Work Arrangement:** Onsite**Shift:** Day Shift 5:30AM- 4:00 PM **What we do at Weir** We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining. **Make your impact** You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future. **What you’ll do:*** ***Order Management:*** Plan, organize, and process quotes, orders, and invoices to ensure smooth service job coordination from start to finish.* ***Daily tasks:*** include managing incoming and outgoing rebuild job schedules and maintaining accurate documentation. Success means timely, accurate order processing and customer satisfaction.* ***SAP Utilization:*** Use SAP for quote development, order entry, Sales Order and Service Order creation, purchase order expediting, and document management. Daily use of SAP is essential to maintain workflow efficiency and data accuracy.* ***Communication & Coordination:*** Serve as the primary liaison between shop floor personnel, service teams, sales, and customers. Communicate any changes impacting quotes or orders promptly to all stakeholders. Success is measured by clear, proactive communication and effective issue resolution.* ***Workflow Optimization:*** Monitor and adjust work prioritization, skill alignment, and scheduling to optimize shop floor operations. Balance planned and reactive work to maintain throughput while meeting urgent customer needs. Travel is minimal to none, as this is an onsite role.* ***Capacity Forecasting & Problem Solving:*** Participate in forecasting capacity needs based on demand and backlog, identify recurring disruptions, and recommend improvements to management. Success includes improved operational efficiency and reduced bottlenecks.* ***Safety First:***Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture. **What you’ll bring** **Must-haves:*** Highschool or GED* 2+ years of relevant work experience in service administration or related fields* Proficiency with SAP or similar ERP systems* Experience in planning and scheduling work/orders* Strong communication and organizational skills* Experience in customer service and sales coordination* Ability to analyze workflow and recommend process improvements **Nice-to-haves:*** Experience working in a manufacturing or service center environment* Knowledge of mining or heavy equipment service operations* Excellent time management and ability to problem solve in a fast paced environment* Ability to work well within a team and coordinate with multiple departments **Benefits:*** Competitive Compensation* Excellent Health / Dental / Vision Options* 5% 401(k) Retirement Match* Paid Holidays per year* Required PPE is provided (boots, safety glasses, coveralls) **Why join Weir?** We live our values we think safety first, do the right thing, respect each other, aim high, and delight our customers. We encourage our people to lead by example and celebrate our successes. We’re passionate about our purpose to help deliver the natural resources that are essential to create a better future for the world. We do this by combining our deep customer insights, world-class engineering, materials science expertise, and intelligent automation to deliver innovative end-to-end solutions incorporating our signature technologies. We believe your voice matters and your ideas make a difference. We’re working hard to nurture a diverse culture where our people feel like they belong and can do the best work of their lives. You can help shape our unique culture through our inclusion networks and safety initiatives.