Service Administrator

The Weir Group; Tucson (AZ); On-site; USD 52,000 - 70,000; Full time

Job summary

Weir in Tucson, AZ seeks a Service Administrator to support order management, quotes, and service coordination on the day shift. This onsite role requires proficiency with SAP to keep quotes and orders accurate and on time.

You will liaise between shop floor, service teams, sales, and customers, ensuring smooth communication and problem resolution. Ideal candidates have 2+ years in service administration, a Highschool or GED, and strong organizational skills.

Qualifications

• Highschool or GED required.
• 2+ years in service administration or related field.
• Proficiency with SAP or similar ERP systems.
• Experience planning and scheduling work/orders.
• Strong communication and organizational skills.

Responsibilities

• Plan, organize, and process quotes, orders, and invoices to support service job coordination from start to finish.
• Manage daily rebuild job schedules and maintain accurate documentation for timely order processing.
• Use SAP for quote development, order entry, and service order creation to maintain workflow efficiency.
• Serve as the primary liaison between shop floor personnel, service teams, sales, and customers; communicate changes promptly.
• Monitor and adjust work prioritization and scheduling to optimize shop floor operations and meet urgent needs.
• Participate in forecasting capacity needs, identify bottlenecks, and recommend improvements.
• Demonstrate 100% commitment to safety and zero-harm behaviors.

Skills

Communication

Planning

Scheduling

Education

Highschool or GED

Tools

SAP

Job description

About this job

Service Administrator

Location: Tucson, AZ
Work Arrangement: Onsite

Shift: Day Shift 5:30AM- 4:00 PM

What we do at Weir
We are a global leader in mining technology for a sustainable future. We help our customers extract the resources the world needs more efficiently and more sustainably. Our planet’s future depends on the transition to renewable energy, and that transition can only happen with the metals and minerals our customers deliver. So, we work side by side with mines across the globe to move less rock, use less energy, use water wisely, and create less waste. Together, we drive the shift to smart, efficient, and more sustainable mining.

Make your impact
You’ll play a key role in solving real-world challenges. You’ll apply your skills to deliver results that matter whether that’s through engineering, planning or customer support. You’ll work with purpose, learn every day and help shape a more sustainable future.

What you’ll do:

• Order Management: Plan, organize, and process quotes, orders, and invoices to ensure smooth service job coordination from start to finish.
• Daily tasks: include managing incoming and outgoing rebuild job schedules and maintaining accurate documentation. Success means timely, accurate order processing and customer satisfaction.
• SAP Utilization: Use SAP for quote development, order entry, Sales Order and Service Order creation, purchase order expediting, and document management. Daily use of SAP is essential to maintain workflow efficiency and data accuracy.
• Communication & Coordination: Serve as the primary liaison between shop floor personnel, service teams, sales, and customers. Communicate any changes impacting quotes or orders promptly to all stakeholders. Success is measured by clear, proactive communication and effective issue resolution.
• Workflow Optimization: Monitor and adjust work prioritization, skill alignment, and scheduling to optimize shop floor operations. Balance planned and reactive work to maintain throughput while meeting urgent customer needs. Travel is minimal to none, as this is an onsite role.
• Capacity Forecasting & Problem Solving: Participate in forecasting capacity needs based on demand and backlog, identify recurring disruptions, and recommend improvements to management. Success includes improved operational efficiency and reduced bottlenecks.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world-class safety culture.

What you’ll bring Must-haves:

• Highschool or GED
• 2+ years of relevant work experience in service administration or related fields
• Proficiency with SAP or similar ERP systems
• Experience in planning and scheduling work/orders
• Strong communication and organizational skills