Service Administrator

Sinto America, Inc.; Grand Ledge (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health coverage

401(k) plan

Disability & life insurance

Flexible spending accounts

Paid time off

Employee Assistance Program

Job summary

Roberts Sinto Corporation in Grand Ledge, MI is seeking a Service Administrator to join our team. This role sits at the intersection of customer service, project management, engineering and accounting to coordinate service activities and support After-Sales leadership.

You will oversee order and revenue lifecycle, ensure accurate billing, and coordinate technician deployments for project installations and warranty work, while collaborating with warehouse and finance teams.

Responsibilities

• Coordinate service activities to ensure department efficiency and high levels of customer satisfaction.
• Provide critical administrative support to the After-Sales Director, Service and Parts Manager, and field service teams.
• Oversee the full administrative lifecycle of orders, from Job Orders in Syteline to billing verification against proposals.
• Facilitate cross‑department scheduling for technicians on RS project installations and warranty work.
• Interface with the warehouse to ensure warranty parts are shipped and track costs for management review.
• Work with accounting on billing issues, past‑due accounts, and expense approvals. Maintain a log of orders and invoicing.

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Administrator

Grand Ledge, MI, US

4 days ago Requisition ID: 1038

Who We Are

Roberts Sinto Corporation, in Grand Ledge MI is part of the Sinto America Group of companies, the North American subsidiary of Sintokogio, Ltd., a worldwide family of companies with a global reputation for excellence in the manufacturing industry.

Sinto America offers innovative, top-class solutions to meet the needs of our customers and industries, with operating companies dedicated to providing superior customer service through practical, cost effective and technologically advanced equipment and service solutions across North America.

Sinto America is comprised of seven primary segments, including Foundry Mold and Core Making, Sand Processing, Bulk Material Handling, Automation, 3D Ceramic Printing, Surface Treatment, and Surface Technologies.

Roberts Sinto Corporation is a leading company in the design and manufacture for foundry, surface treatment and material handling markets. Founded over 50 years ago, Roberts Sinto began as an engineering and manufacturing firm with an emphasis on equipment for the foundry industry. As the industries have evolved, Roberts Sinto has developed and refined its capabilities to offer a broad range of services and equipment for all industrial applications.

Roberts Sinto is currently seeking a Service Administrator to join our Team in Grand Ledge, MI

What You Will Do

The Service Administrator is a pivotal role that sits at the intersection of customer service, project management, engineering and accounting. You will be responsible for coordinating service activities to ensure department efficiency and high levels of customer satisfaction, while providing critical administrative support to the After-Sales Director, Service and Parts Manager, and field service teams.

General

• Order & Revenue Lifecycle Management: Oversee the full administrative lifecycle of orders, from initiating Job Orders in Syteline to verifying billing accuracy against proposals.
• Strategic Project Coordination: Facilitate cross-departmental scheduling between Project Management and Engineering to ensure the seamless deployment of Technicians for RS project installations and warranty work.
• Service & Warranty Oversight: Act as the primary point of entry for Service and Warranty jobs. Interface with the warehouse to ensure warranty parts are shipped and track all associated costs for management review.
• Financial Administration: Work closely with the accounting department on billing issues, past-due accounts, and expense report approvals. Maintain a log of orders, bookings, and invoicing to track the financial status of After-Sales.
• Labor Tracking: Collect and verify technician timesheets and expense reports. Accurately enter labor hours into Syteline against specific job codes and the service hours tracker for management reporting.
• Logistics & Support: Manage the service schedule board, coordinate technician travel, respond to incoming customer calls and facilitate creation and completion of Work Orders.

What We Want From You

• Order & Revenue Lifecycle Management: Oversee the full administrative lifecycle of orders, from initiating Job Orders in Syteline to verifying billing accuracy against proposals.
• Strategic Project Coordination: Facilitate cross-departmental scheduling between Project Management and Engineering to ensure the seamless deployment of Technicians for RS project installations and warranty work.
• Service & Warranty Oversight: Act as the primary point of entry for Service and Warranty jobs. Interface with the warehouse to ensure warranty parts are shipped and track all associated costs for management review.
• Financial Administration: Work closely with the accounting department on billing issues, past-due accounts, and expense report approvals. Maintain a log of orders, bookings, and invoicing to track the financial status of After-Sales.
• Logistics & Support: Manage the service schedule board, coordinate technician travel, respond to incoming customer calls and facilitate creation and completion of Work Orders. Manage Concur database.

The Benefits of Joining Our Team

Because we seek to hire the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program, which features:

• Health coverage for Medical, Dental and Vision plans
• 401(k) plan in with a generous company match and profit sharing
• Financial protection through short term and long term disability, life insurance up to $50k of an employee’s base salary, and accidental death & dismemberment insurance plans, at 100% company cost
• Tax advantages through flexible spending accounts that allow you to pay for specific health-care and dependent care expenses with pre-tax dollars
• Generous paid time off program in which the benefits increase along with your tenure with the company, as well as paid sick time
• 100% company paid Employee Assistance Program (EAP), which covers family and marriage counseling, addiction counseling, will prep and financial support.

When you join our team, you do more than simply switch companies to progress your career. You become part of our family, a group of talented individuals who drive business success.