Service Administrative Coordinator

Walton-&-Company,-Inc; York (York County); Presencial; USD 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive pay based on experience

Health, dental, and vision insurance

401(k) with company match

Paid time off and holidays

Company vehicle (if applicable)

Ongoing training and careerdevelopment

Resumo da oferta

Walton & Company, headquartered in York, Pennsylvania, is a mechanical contracting firm specializing in commercial and industrial HVAC, plumbing, and piping services. The company provides design-build construction, retrofits, and ongoing service solutions, with a strong commitment to safety, quality, and customer satisfaction.

We are seeking an Service Administrative Coordinator to deliver administrative support, manage parts orders and purchasing, process work orders, and coordinate with

Qualificações

• High school diploma or GED required.
• Two to three years administrative experience; HVAC or mechanical service preferred.
• Scheduling and dispatching experience a plus for backup coverage.
• Strong organizational and time management skills with ability to multitask.
• Excellent verbal and written communication; professional, customer-focused approach.
• Proficiency with computer-based recordkeeping and data entry; learn service management software.
• Proficiency in Excel and other Microsoft Office applications.
• Attention to detail and strong problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.

Responsabilidades

• Prepare, process, and maintain accurate service work orders and paperwork.
• Assist with ordering approved parts and materials; prepare purchase orders.
• Track parts orders; follow up with vendors and notify scheduling team.
• Maintain organized customer records, equipment information, service histories, and communications.
• Provide technicians with accurate work orders and documentation.
• Address customer inquiries and provide updates on parts, paperwork, and service status.
• Receive and document service requests; communicate urgent needs to scheduling.
• Provide data entry, filing, and administrative support; coordinate with team.
• Provide backup scheduling and dispatch coverage during absences.

Conhecimentos

Administrative experience

Scheduling

Data entry

Customer service

Multitasking

Formação académica

High school diploma or GED

Ferramentas

Excel

Descrição da oferta de emprego

ServiceAdministrativeCoordinator

CommercialHVACServices

PositionSummary

TheServiceAdministrativeCoordinatorprovidesadministrativesupportthroughpartsordering,purchaseorders,workorderprocessing,recordkeeping,andrelatedpaperwork.Thispositioncoordinateswithcustomers,technicians,vendors,andservicemanagement.Schedulinganddispatchingarebackupresponsibilitiesduringabsences,peakworkloads,orothercoverageneeds.

EssentialResponsibilities

• Prepare,process,andmaintainaccurateserviceworkordersandpaperwork,includingcustomerinformation,equipmentdetails,andjobrequirements.
• Assistwithorderingapprovedpartsandmaterials,preparingpurchaseorders,andenteringaccuratepurchasinginformationintocompanysystems.
• Trackpartsorders,followupwithvendors,andnotifytheschedulingteamwhenmaterialsandjobpaperworkareready.
• Maintainorganizedcustomerrecords,equipmentinformation,servicehistories,andcustomercommunicationsincompanysystems.
• Providetechnicianswithaccurateworkorders,customerinformation,equipmentdetails,partsstatus,andotherdocumentationneededtocompleteservicecalls.
• Addresscustomeradministrativeinquiriesandprovideupdatesonpartsorders,paperwork,andservicestatus;directtechnicalandschedulingquestionstotheappropriateteammember.
• Receiveanddocumentservicerequests,gatherrelevantdetails,andpromptlycommunicateurgentneedstotheschedulingteamorservicemanagement.
• Providedataentry,filing,andadministrativesupport;coordinatewithtechnicians,vendors,andmanagementtoresolveparts,purchasing,anddocumentationissues.
• Providebackupschedulinganddispatchcoverage,includingappointments,technicianassignments,routeupdates,arrivalnotifications,andemergencyservicecoordinationwithservicemanagement.

Qualifications&Requirements

• HighschooldiplomaorGED.
• Twotothreeyearsofadministrativeexperience;HVACormechanicalserviceexperiencepreferred.
• Schedulinganddispatchingexperienceaplusforbackupcoverageresponsibilities.
• Strongorganizationalandtimemanagementskills,withtheabilitytomanagemultiplepriorities.
• Excellentverbalandwrittencommunicationskillsandaprofessional,customer-focusedapproach.
• Proficiencywithcomputer-basedrecordkeepingandaccuratedataentry;abilitytolearnservicemanagementsoftwareandschedulingtools.
• ProficiencyinExcelandotherMicrosoftOfficeapplications.
• Attentiontodetailandstrongproblem-solvingskills.
• Abilitytoworkindependentlyandcollaborativelyinafast-pacedenvironment.
• Reliabletransportation;validdriverslicensepreferred.
• Flexibilitytoworkadjustedshiftsorprovideon-callcoverageasrequired.

PhysicalDemands&WorkEnvironment

Workisprimarilyperformedinanofficeandinvolvesextendedperiodsofsitting,computeruse,andtelephonecommunication.Occasionalstanding,walking,bending,andliftingormovingitemsweighinguptoapproximately25pounds.Employeesmustfollowapplicablesafetypractices.Essentialfunctionsmaybeperformedwithorwithoutreasonableaccommodation.

Compensation&Benefits

Walton&Companyoffersacompetitivecompensationpackageandcomprehensivebenefits,whichmayinclude:

• Competitivepaybasedonexperience
• Health,dental,andvisioninsurance
• 401(k)withcompanymatch
• Paidtimeoffandholidays
• Companyvehicle(ifapplicable)
• Ongoingtrainingandcareerdevelopmentopportunities

R.A.Walton&Company,headquarteredinYork,Pennsylvania,isamechanicalcontractingfirmspecializingincommercialandindustrialHVAC,plumbing,andpipingservices.TheCompanyprovidesdesign-buildconstruction,retrofits,andongoingservicesolutions,withastrongcommitmenttosafety,quality,andcustomersatisfaction.

Walton&CompanyisanEqualOpportunityEmployer.