Service Administrative Coordinator

Mizuho OSI; Union City (CA); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Mizuho OSI is seeking a Service Administration Assistant to provide essential support to the Service Administration department in Union City, CA. The role focuses on creating, updating, and monitoring contracted work orders under active contracts, ensuring accuracy, compliance, and timely processing.

You will follow up on service estimates, obtain purchase orders, and coordinate with internal teams to maintain workflow, while upholding the company's Quality System and regulatory requirements.

Qualifications

• Strong analytical skills with attention to detail.
• Strong written and verbal English communication skills.
• Experience using Word, Excel, Outlook and ERP/CRM software (SAP, Salesforce a plus).
• Ability to work with a professional and positive attitude to improve processes.
• Experience building strong working relationships internally and externally.
• Team-oriented and able to collaborate cross-functionally.
• High School Diploma or equivalent.
• Must clear background and drug screen.

Responsabilités

• Assist in creating, updating, and maintaining contracted work orders to ensure accuracy and alignment with contract terms.
• Enter and verify work order information in FSL and follow up with customers or internal teams as needed.
• Run reports in FSL to identify open estimates.
• Provide frequent and timely information to team members.
• Support adherence to Mizuho OSI’s Quality System and regulatory requirements.

Connaissances

Analytical skills

English communication

MS Office

ERP/CRM experience

Detail-oriented

Teamwork

Positive attitude

Formation

High School Diploma or equivalent

Outils

Word

Excel

Outlook

SAP

Salesforce CRM

Description du poste

Mizuho OSI is the leader in the markets for specialty surgery and patient positioning. The company’s portfolio includes specialty surgical tables for procedure-specific approaches that improve patient outcomes in spine and orthopedic surgeries along with disposable and reusable surgical patient care products.

Position Overview

The Service Administration Assistant provides essential administrative support to the Service Administration department. The role will primarily support the Service Administration Coordinator and the Contracts Coordinator with maintaining contracted work orders. Key responsibilities include assisting with the creation, updating, and monitoring of work orders associated with active Mizuho contracts to ensure accuracy, compliance, and timely processing.

In addition to contract-related work order support, the Service Administration Assistant will follow up on outstanding service estimates and obtain purchase orders from customers. This includes tracking estimate status, communicating with internal teams as needed, and ensuring that required purchase orders are received and recorded for service activities to proceed.

This is an on-site role in Union City, CA.

Estimated time of position – 3-month contract to hire

• Interact with other entities across the organization; ensuring cross functional communication and workflow is positive, interactive, efficient, and effective.
• Assist the Service Administration Coordinator and Contracts Coordinator in creating, updating, and maintaining contracted work orders, ensuring accuracy, completeness, and alignment with current contract terms.
• Enter and verify work order information in FSL, following up with customers or internal teams as needed, and ensuring required information is obtained for timely processing.
• Run reports in FSL to identify open estimates.
• Provide frequent and timely information to team members.
• Understand, follow, and support Mizuho OSI’s internal Quality System policies, procedures and work instructions including but not limited to applicable external regulations (21 Code of Federal Regulations Part 820 Quality System Regulations and applicable International Standards).

Requirements

• Strong analytical skills with attention to detail.
• Strong written and verbal English communication skills are required.
• Ability to use computer applications such as Word, Excel, Outlook, and ERP/CRM software – SAP, Salesforce CRM a plus
• Ability to work with a professional and positive attitude to improve and embrace processes.
• Experience building strong working relationships both internally and externally and quickly establishing trust and credibility.
• Work in a team environment and promote teamwork cross-functionality.
• High School Diploma or equivilent.
• Must clear background and drug screen.

This onsite role, based in Union City, CA.

Estimated time of position – 3-month contract to hire