Service Administrative Assistant

VSE Corporation; Fort Myers (FL); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan

Paid Training

Corporate Chaplains Program

Health insurance

Dental and Vision plan

Flexible Spending Accounts

Company Paid Telehealth Program - Medi

401K Retirement Plan

Paid Holidays & Vacation

Others

Job summary

Vermeer Southeast in Fort Myers, FL is seeking a Service Administrative Assistant to support Service Operations, handle work orders, parts requisitions, claims, and general office tasks with accuracy and professionalism.

The role requires strong communication, attention to detail, and the ability to juggle multiple tasks; key duties include monitoring orders, processing warranty claims, maintaining records, and assisting the Service Manager with data analysis.

Qualifications

• 1-3 years of experience in administrative assistant, customer service and/or warranty operations.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Must understand company objectives and possess the ability to make decisions and undertake actions which balance customer needs with company policies.
• Excellent organizational, analytical, problem solving, and decision-making skills.
• Excellent oral, written, and interpersonal skills.

Responsibilities

• Monitor our digital communication system daily for completed work orders by technicians, ensuring all relevant documentation is present for warranty claim filing.
• Finalize and close work orders after confirming all tasks are completed and necessary documentation is submitted.
• Submit, track, and follow up on warranty claims for corrections or RMA, ensuring all documentation is complete and accurate.
• Organize and maintain physical records related to work orders, claims, and other administrative tasks.
• Monitor, prioritize, and respond to daily emails to ensure smooth communication within the team and with external contacts.
• Assist the Service Manager with tasks such as generating spreadsheets and conducting data analysis as required.

Skills

Office software

Communication

Attention to detail

Problem solving

Customer service

Tools

Excel

Outlook

Job description

About the role

Vermeer Southeast is currently seeking a Service Administrative Assistant in Fort Myers, FL to support various administrative duties within our Service Operations, including but not limited to managing work orders, processing parts requisitions, filing claims, and overseeing general office tasks. This role will help ensure the seamless and efficient running of daily operations for the team. This position demands a keen attention to detail, strong communication skills, and the ability to juggle multiple tasks at once.

What you'll do

• Monitor our digital communication system (Modern) daily for completed work orders by technicians, ensuring all relevant documentation is present for warranty claim filing.
• Finalize and close work orders after confirming all tasks are completed and necessary documentation is submitted.
• Submit, track, and follow up on warranty claims for corrections or RMA, ensuring all documentation is complete and accurate.
• Organize and maintain physical records related to work orders, claims, and other administrative tasks.
• Monitor, prioritize, and respond to daily emails to ensure smooth communication within the team and with external contacts.
• Assist the Service Manager with tasks such as generating spreadsheets and conducting data analysis as required.

Qualifications

• 1-3 years of experience in administrative assistant, customer service and/or warranty operations.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Must understand company objectives and possess the ability to make decisions and undertake actions which balance customer needs with company policies.
• Excellent organizational, analytical, problem solving, and decision-making skills.
• Excellent oral, written, and interpersonal skills
• Takes initiative, is flexible, and has strong attention to detail.
• Ability to solve problems and deal with a variety of variables in situations where only limited information exists.
• Proficiency in office software (Excel, Outlook, etc.).
• Attention to detail and ability to follow instructions accurately.

Benefits offered

• Employee Stock Ownership Plan (ESOP) - Certified Employee-Owned
• Paid Training
• Corporate Chaplains Program
• Health insurance
• Dental and Vision plan
• Flexible Spending Accounts (FSA)
• Company Paid Telehealth Program - MediOrbis
• 401K Retirement Plan
• Paid Holidays & Vacation
• Others

We are a Drug Free Workplace and an Equal Opportunity Employer