Service Administration Assistant

RATIONAL AG; Rolling Meadows (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in kitchen equipment is seeking a Service Administration Assistant/Dispatch Specialist in Rolling Meadows, IL. This role involves managing installations, overseeing service requests, and ensuring effective communication with customers. The ideal candidate will have a detailed-oriented approach and proficiency in Microsoft Excel, particularly in data management and analysis. We're committed to diversity and welcome applications from all backgrounds.

Benefits

Health insurance Day 1

401(k) Match

Half-day Summer Fridays

Company Bistro

Reimbursement for Health Club memberships

Discounted prices on entertainment

Internal and external development opportunities

Profit-sharing opportunities

Qualifications

• 1-3 years of relevant experience preferred.
• Experience in data management and contracts is a plus.
• Ability to interact at different levels within the company.

Responsibilities

• Manage installations and dispatch work orders.
• Communicate service status with customers.
• Log dispatch data in Salesforce.

Skills

Data management

Communication

Analytical skills

Customer service

Detail-oriented

Office automation tools

Microsoft Excel

Education

Associate’s/Bachelor’s degree in Business or related field

Tools

Salesforce

Microsoft Office Suite

Job description

When it comes to intelligent kitchen equipment and digital products, the RATIONAL Group is the global market and technology leader. Now its2.700-some employees around the world need help. They need someone with brains, tenacity, and enthusiasm. Someone like you.

Summary:

The Service Administration Assistant (SAA) / Dispatch Specialist works as part of the Service Administration team out of our Rolling Meadows, IL office. The SAA serves as a cross-process support between customers, service administration, and regional technical manager, overseeing service calls.

Key Responsibilities:

• Managing installations and commissioning by dispatching work orders
• Dispatch Regional Service Partners (RSPs), who accept/reject the dispatch in a portal, and then follow-up is done via phone
• Following up with the Regional Service Partners on current order status
• Professionally communicate service status with customers
• Log all dispatch data and resolutions in Salesforce
• Create quotations for service work in real-time and submit to customers for review
• Review, verify and update assets and parts warranty status and determine business scenario and accounting type based on guidelines

Qualifications:

• Must be able to work in office 5 days a week in Rolling Meadows, IL office
• Associate’s/Bachelor’s degree from college or university in Business or related field; or equivalent combination of education and 1-3 years of relevant experience
• Experience with data management, contracts and Salesforce is a plus
• Ability to speak to different levels of people within RATIONAL
• Precise, detail-oriented, with ability to analyze data
• Willingness to assist customers, ability to see the challenges they face, manage, build, and maintain those relationships
• Working knowledge of office automation tools such as E-mail, WWW, Windows, Microsoft Office Suite
• Must be proficient with Microsoft Excel and be able to perform basic functions like VLOOKUP
• Typical day is 80% data entry and 20% on the phone

Compensation:

The starting salary range for this position is $24/hour, commensurate with experience and qualifications. Compensation for this position also includes a bonus. Benefits include access to health, life, and disability insurances partially paid by the employer, paid time off, a 401(K) match, and future profit-share type earnings.

• Health insurance Day 1, 401(k) Match
• Half-day Summer Fridays with up to 31 days off in each year of employment
• Company Bistro with food available free for employees
• Reimbursement for Health Club memberships, AAA, and Costco or Sam's Club
• Discounted prices on entertainment, travel, and leisure activities
• All-Company Kickoff event, company summer BBQ
• Opportunities for further internal and external development
• Opportunity for profit-sharing type of financial benefits

What counts for us are your qualifications – regardless of age, gender, disability, sexual orientation/identity or social, ethnic, or religious backgrounds. We welcome applications from all people with diverse backgrounds.

If you have any questions, please contact Jeff Romanek at [e-mail].