Service Admin & Records Specialist

Ag-Pro Companies; Conyers (GA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Job summary

Ag-Pro Companies is seeking a detail-oriented Administrative Assistant to support the Service Department at our Conyers, GA location. You will assist the service manager by maintaining accurate reports, open and track work orders, and keep records up to date.

Responsibilities include fielding customer inquiries, updating profiles, maintaining the service library, and processing warranty or product improvement claims as needed. A high school diploma and basic accounting knowledge are required.

Qualifications

• Basic knowledge of accounting practices.
• Ability to use Microsoft Office and internet functions.
• General understanding of office procedures.
• High School Diploma or equivalent experience.

Responsibilities

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced.
• Maintains the service library with current information under the direct supervision of the Service Manager.
• Maintains Service Department filing and records.
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims including the computation of charges, submission and follow-up.
• And other duties as assigned.

Skills

Customer inquiries handling

Attention to detail

Record keeping

Education

High School Diploma or equivalent

Tools

Microsoft Office

Internet navigation

Job description

Ag-Pro Companies is seeking a detail-oriented Administrative Assistant to support the Service Department at our Conyers, GA location. You will assist the service manager by maintaining accurate reports, open and track work orders, and keep records up to date.

Responsibilities include fielding customer inquiries, updating profiles, maintaining the service library, and processing warranty or product improvement claims as needed. A high school diploma and basic accounting knowledge are required.