Service Admin

Bish's RV, Inc.; Traverse City (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical coverage

401k Matching

Employee discounts

Life insurance

Gym membership reimbursement

Advancement opportunities

RV Borrowing Program

Insurance guidance access

Team culture

Job summary

Bish’s RV, Inc. is seeking a Service Admin to support service and sales teams, ensuring smooth administrative operations and timely communication with customers.

You will manage data entry, organize records, and coordinate vehicle deliveries in a fast-paced environment at our Traverse City location.

Qualifications

• Excellent verbal and written communication skills.
• Comfort with handling multiple phone lines.
• Ability to work independently and in a team.
• Strong data entry and computer skills.
• Adaptable in a fast-paced environment.
• Professional appearance and positive attitude.

Responsibilities

• Provide outstanding customer service via phone and in person.
• Translate and input technician notes into the Service database.
• Organize physical files and upload documents to the system.
• Collect and review documents for each transaction.
• Coordinate delivery logistics and trailer readiness.
• Operate multi-line phones and manage calls professionally.
• Use DealerTrack, eVision, and Excel to manage documentation.

Skills

Verbal and written communication

Multi-line phone handling

Data entry

Team player

Independence in work

Professional appearance

Saturday availability

Background & drug test

Align with company values

Tools

DealerTrack

eVision

Excel

Job description

We are looking for a friendly and detail-focused individual to join our team at Bish's RV as a Service Admin. This role involves delivering excellent customer support, following up with customers, data entry, coordinating deliveries, and handling administrative tasks.

Key Objectives

• Ensure smooth administrative operations across service and sales teams
• Provide timely, professional communication to customers
• Coordinate vehicle deliveries and maintain up-to-date records

Responsibilities

• Deliver outstanding customer service through phone and in-person updates
• Translate and input technician notes into our Service database
• Organize physical files and upload photos and documents to our system
• Collect, review, and organize required documents for each transaction
• Coordinate delivery logistics and ensure trailer readiness
• Operate multi-line phones and manage incoming and outgoing calls professionally
• Use systems like DealerTrack, eVision, and Excel Teams to manage documentation

What You’ll Bring

• Excellent verbal and written communication skills
• Confidence in using multiple phone lines
• Ability to work independently and within a team
• Strong computer and data entry skills
• Adaptability in a fast-paced environment
• Professional, neat appearance and positive attitude
• Must be available to work Saturdays (we are always closed on Sundays)
• Ability to pass a background and drug testâ¯
• Demonstrate alignment with the Company’s vision, mission, and core values in all interactionsâ¯

Expected Results

• Accurate and timely data entry and technician documentation
• Organized service records and customer documentation
• Positive customer interactions and improved communication flow
• Strong internal collaboration across departments

Resources

• Comprehensive training on service systems, dealership processes, and compliance
• Access to internal platforms and tools (Service database, Microsoft Office)
• Ongoing mentorship and support from team members and leadership
• A professional, well-equipped workspace with necessary technology
• A supportive environment and ongoing professional development

Who We Are

Bish’s RV is one of the largest family-owned RV dealers in the country. We are dedicated to providing quality products and services that exceed the expectations of our customers and creating an atmosphere where our customers can enjoy a positive experience as friends of our family business.â¯

Our company is currently experiencing record growth with more expansion on the way. The opportunities to grow within our organization are outstanding and our dedication to each employee’s success is unparalleled.â¯

We are looking for top performers who set high expectations for themselves and are willing to put in the time and effort to achieve them. We are a goal-driven company with a high-performance culture and believe in setting ourselves apart by being “Different with a Purpose.” Our culture is built upon the foundation of our core values: We are Genuine, Fun, and Driven by Results.â¯

Perks

• Comprehensive benefits package including medical, vision, dental, and other supplemental coveragesâ¯
• 401k Matching
• Employee discountsâ¯
• Company-paid life insuranceâ¯
• Gym membership reimbursementâ¯
• Opportunities for advancementâ¯â¯
• RV Borrowing Programâ¯
• Access to a partner insurance agency for personalized quotes and coverage guidance across home, auto, RV, and specialty insurance products
• Incredible Team Cultureâ¯

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.â¯

Bish’s RV honors our military service members, veterans, and their family members by being a military-friendly workplace. Many of the positions within our organization are transferable from previous military occupations.â¯â¯