Service Admin

Inchcape Digital Limited; Tamuning (GU); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Paid Time Off

Health and Life Insurance

Retirement Savings Plan

Employee Discount Program

Fuel Discount

Additional Leave Benefits

Annual Salary Reviews

Training & Professional Travel

Job summary

Inchcape is seeking a detail-oriented Service Admin to join our Guam service team, delivering outstanding customer service, handling payments, and keeping records organized to support daily operations.

The role involves greeting customers, coordinating service bookings, processing deposits, managing repair orders and vendor invoices, and assisting Service Advisors, with opportunities for training and travel.

Qualifications

• High School Diploma or equivalent required.
• 1–2 years of administrative support, cashiering, or customer service preferred.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational abilities.
• Comfortable handling cash, credit card transactions, and financial records.
• Proficient with computers and standard office applications.

Responsibilities

• Greet customers professionally in person and over the phone while providing outstanding customer service.
• Assist customers with service-related inquiries, appointment coordination, and vehicle pickup notifications.
• Process customer payments accurately and maintain proper financial and repair order records.
• Prepare daily deposits and ensure all transactions are correctly documented and reconciled.
• Maintain and organize service documents, repair orders, vendor invoices, and customer records.
• Support Service Advisors and other team members with administrative tasks and department coordination.
• Attend meetings, training sessions, and assist with additional projects to support service operations.

Skills

Customer service

Attention to detail

Multitasking

Communication

Cash handling

Computer literacy

Driver’s license

Education

High School Diploma

Tools

MS Office

Cashier systems

Job description

Atkins Kroll is looking for a detail-oriented and customer-focused Service Admin to join our Service team in Guam. This role plays a critical part in supporting daily service operations by providing administrative assistance, cashiering support, and exceptional customer service. You will be a key point of contact for customers while ensuring accurate documentation, payment processing, and efficient department operations.

If you enjoy working with people, staying organized, and contributing to a fast-paced service environment—we’d love to hear from you.

What you’ll do

• Greet customers professionally in person and over the phone while providing outstanding customer service
• Assist customers with service-related inquiries, appointment coordination, and vehicle pickup notifications
• Process customer payments accurately and maintain proper financial and repair order records
• Prepare daily deposits and ensure all transactions are correctly documented and reconciled
• Maintain and organize service documents, repair orders, vendor invoices, and customer records
• Support Service Advisors and other team members with administrative tasks and department coordination
• Attend meetings, training sessions, and assist with additional projects to support service operations

About you

• High School Diploma or equivalent required
• 1–2 years of experience in administrative support, cashiering, or customer service preferred
• Strong customer service and communication skills
• Excellent attention to detail and organizational abilities
• Comfortable handling cash, credit card transactions, and financial records
• Proficient with computers and standard office applications
• Ability to multitask and work effectively in a fast-paced environment
• Reliable, professional, and team-oriented
• Valid Guam Driver’s License required

What We Offer

• Paid Time Off (PTO) – Paid Time Off is available after completion of the introductory period to support rest, work-life balance, and personal needs.
• Health and Life Insurance – Access to company-sponsored medical and life insurance benefits in accordance with plan eligibility and enrollment guidelines.
• Retirement Savings Plan – Eligibility to participate in the company’s retirement plan with a company match, subject to plan terms and conditions.
• Employee Discount Program – Eligible employees may receive discounts on company products and services in line with company policy.
• Fuel Discount – Access to fuel discount programs in accordance with partner or provider terms.
• Additional Leave Benefits – Other leave benefits may include paid maternity, paternity, bereavement, and jury duty leave, in accordance with company policy and applicable laws.
• Annual Salary Reviews – Compensation is reviewed annually based on performance, role responsibilities, and overall business results.
• Training & Professional Travel – Opportunities for training, professional development, and potential business travel to support continuous learning dependent on the role.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunities for all.

About us

Inchcape is the leading global automotive distributor operating in 40 markets. We partner with some of the biggest brands in the business to sustainably power better mobility today and in the future. Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more by visiting www.inchcape.com