Service Accounts Receivable Specialist

Mckenney; Atlanta (GA); On-site; USD 48,000 - 65,000; Full time

Job summary

McKenney's is seeking an Accounts Receivable Specialist to work with external customers and internal teams to ensure timely service and project invoices are paid. You will partner with the billing team to submit invoices correctly and help streamline AR processes through improvements and automation.

The role emphasizes strong attention to detail, cross-team collaboration, and customer service excellence within a building services division context.

Qualifications

• 1+ year of experience in a billing or accounting role.
• Proficient in Salesforce, Smartsheet, Dynamics, and Microsoft Office Suite.
• High school diploma or GED.

Responsibilities

• Communicate and follow up with customers, billers, and account managers to ensure prompt payment.
• Review aging invoices to resolve past-due items.
• Research unapplied customer payments and posting of payments.
• Monitor and manage AR email inbox and related workflows.
• Follow SOPs and update them as needed.
• Collaborate with teams across billing, accounting, and dispatch.
• Train new hires on AR and collections topics during orientation.
• Maintain confidentiality and professional relationships with customers.

Skills

Billing

Communication

Teamwork

Problem solving

Education

High school diploma or GED

Bachelor's degree or equivalent experience

Tools

Salesforce

Smartsheet

Dynamics

Microsoft Office

Job description

JOB SUMMARY

The Accounts Receivable Specialist will work with external customers and internal teams to ensure timely service and project invoices are paid. This person will partner with the billing team to ensure all invoices are correctly submitted to our customers. The AR Specialist will also assist in efforts to streamline the processes related to billing and accounts receivable by identifying and documenting opportunities for process improvement and automation.

JOB RESPONSIBILITIES

• Communicate and follow up regularly with customers, billers, and account managers to ensure prompt payment of invoices
• Review and manage the aging invoice list to ensure past-due invoices are researched and paid
• Review, research, and resolve unapplied customer payments
• Monitor and manage accounts receivable email inbox
• Post all payments, adjustments, and payment corrections promptly
• Follow the Standard Operating Procedures (SOPs) for day-to-day tasks and update the SOPs as needed
• Collaborate with and support related teams within the Building Services Division and across the company, including dispatch, billing, and accounting.
• Provide exceptional customer service to internal and external customers
• Train new hires on AR and collections-related topics during orientation
• Cross-train and perform other support tasks as needed
• Work with supervisor to create and actively work on a career development plan
• Work to build and maintain professional working relationships with customers, account managers, and other business associates
• Perform additional assignments per supervisor’s direction by division and company goals

BASIC QUALIFICATIONS

Education and Experience

• At least 1 year of experience in a billing or accounting role
• Proficient in Salesforce, Smartsheet, Dynamics, and Microsoft Office Suite
• High school diploma or GED

Knowledge, Skills, and Abilities

• Detail-oriented with strong organizational skills
• Strong problem-solving and critical-thinking skills
• Ability to prioritize work and handle multiple projects
• Excellent communication skills, both written and oral
• Well-developed sense of judgment and decision-making
• Must be a self-starter, with the ability to work well as part of a team and independently
• Ability to maximize efficiency and productivity in daily job functions
• Must possess and maintain an exceptional work ethic, uphold company values, and demand the highest standard of conduct from self and others
• Must demonstrate a passion for providing support to internal and external customers
• Must be able to maintain confidentiality and professionalism when appropriate
• Ability to display and maintain a consistent positive and professional attitude

PREFERRED REQUIREMENTS

• 3+ years of experience in the roles mentioned above
• Bachelor's degree or equivalent experience
• Experience working with customers and collections

WORKING CONDITIONS AND PHYSICAL EFFORTS

• Work is normally performed in a typical interior/office environment
• Work may involve sustained use of a computer and phone
• No or very limited exposure to physical risk
• No or very limited physical effort required

Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.

McKenney’s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney’s is a smoke-free and drug-free workplace.