Service Account Specialist - Fire

Bosch Building Technologies North America; Irvine (CA); On-site; USD 40,000 - 63,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible Spending Accounts

401K w/ company match

Life/AD&D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Job summary

Bosch Building Technologies North America in California is seeking a Service Account Specialist to act as a key liaison among customers, service coordinators, technicians, and internal teams to ensure successful delivery of Fire & Life Safety service agreements, inspections, repairs, and retrofit projects.

You will build strong customer relationships, coordinate resources and schedules, resolve issues, and support project execution while maintaining timely communication and high customer

Qualifications

• Minimum of high school diploma.
• At least 5 years of Executive Level Customer Service experience.
• At least 2 years of Sales Experience and/or Account Management.
• Proficient in MS Office.
• Clear and concise verbal and written communication.
• Empathy and creativity in understanding and resolving issues.
• Clean driving record.

Responsibilities

• Coordinate scheduling of specialists for all service agreements.
• Coordinate day-to-day scheduling for emergency and TSA/T&M projects.
• Coordinate service retrofit projects.
• Enter service work orders and employee time sheets with verification.
• Engage with service customers to meet/exceed expectations.
• Provide ideas and technical support for additional work to be added to TSA or booked as service retrofit.
• Coordinate TSA renewal and escalation with service sales.
• Follow up on customer issues with timely, accurate communication.
• Provide project management on TSA’s, T&M, and service retrofit work.
• Collaborate with Collections to ensure timely payments.
• Coordinate material orders with Material Coordinator to maximize cash flow and efficiency.
• Coordinate with Subcontractors or internal installing team for maximum value in installations.
• Support other contractors to resolve building operating issues beyond controls.
• Communicate with internal employees to ensure labor is accurate and productive.
• Provide leadership for estimation, design, installation, startup, commissioning, and training.
• Communicate with external organizations such as engineers, owners, and other contractors for accurate engineering.
• Support ongoing service engineering and building systems.
• Keep service management system updated to maximize productivity.
• Travel up to 40% within the state, with occasional overnight stays.
• Other duties as assigned.

Skills

Executive level CS

Sales/Account management

MS Office

Communication skills

Issue resolution

Internal/external support

Driver's license

Job description

Job Summary: The Service Account Specialist will serve as a key liaison between customers, service coordinators, technicians, and internal teams to ensure the successful delivery of Fire & Life Safety service agreements, inspections, repairs, emergency service, and retrofit projects. Build and maintain strong customer relationships, coordinate resources and schedules, resolve service issues, and support project execution while ensuring timely communication, operational efficiency, and exceptional customer satisfaction.

Responsibilities

• Coordinate with the Service Coordinator if applicable to manage the scheduling of specialists for all service agreements
• Coordinate with the Service Coordinator if applicable to manage the day-to-day scheduling for emergency and T&M projects
• Coordinate with the Service Coordinator if applicable to manage service retrofit projects
• Coordinate with the Service Coordinator if applicable to manage the receipt, verification for accuracy, and entering of service work orders and employee time sheets
• Engage with service customers, ensuring our commitment to our customers meets and exceeds expectations
• Provide ideas and technical support to customer and service sales as required for the generation of additional work to be added to the TSA, performed as T&M, or booked as service retrofit
• Coordinate with service sales as applicable for TSA renewal and escalation
• Follows up on customer issues in a timely fashion insuring timely, accurate, and pertinent communication as required both verbally and/or in writing
• Provide project management on TSA’s, T&M, and service retrofit work
• Work closely with the Collections department and other employees as required insuring timely collections for T&M, service agreements, and service construction
• Coordinate material orders and timing with Material Coordinator to maximize cash flow and material handling efficiency
• Coordinate with Subcontractors or internal installation team to achieve maximum value in installations
• Provide support and work with other contractors to solve building operating issues that go beyond the controls or special systems operation
• Communicate with internal employees as required to ensure labor is accurate and timely and estimated productivity is achieved in all areas
• Provide leadership and input to others as requested or required to assist in the accurate estimation, design, installation, start up, commissioning, and training for building systems
• Communicate with external organizations as required such as consulting engineers, building owners, and other contractors to ensure accurate and timely engineering
• Provide support for ongoing service engineering and support for existing building systems
• Keep service management system updated and employ it to achieve maximum productivity
• Travel up to 40% within the state, with occasional overnight stays
• Other duties as assigned

Required Qualifications

• Minimum of high school diploma.
• At least 5 years of Executive Level Customer Service experience.
• At least 2 years of Sales Experience and/or Account Management.
• Proficient in computer systems, including the MS Office Suite of products.
• Clear and concise communication skills, both verbal and written.
• Empathy and creativity in understanding and resolving issues to achieve successful outcomes for customers and employees.
• Demonstrated experience in effectively assisting both internal teams and external clients/customers.
• Clean driving records

Preferred Qualifications

• Technical degree related to Fire Protection and Life Safety Systems.
• Undergraduate degree in Electrical, Mechanical, Construction Management, or other related studies.
• At least 2 years of experience in Fire Protection and Life Safety Systems.
• At least 4 years of Sales Experience and/or Account Management.
• Working knowledge of NFPA 72, NFPA 25, NFPA 13, and applicable local fire codes.
• Experience with Bosch, Notifier, Siemens, Potter, Silent Knight, Honeywell, or similar fire alarm platforms.

Physical Demands

• Must be able to effectively communicate, (ie see, hear, speak and write clearly) in order to communicate with colleagues and/or customers; manual dexterity required for occasional reaching, lifting of light office objects, and operating office equipment

Working Conditions

• The office is clean, orderly, properly lighted and ventilated. Noise levels are considered low to moderate

Additional Information

• Compensation: $28.84 - $45.67 per hour
• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
• Travel: Travel up to 40% within the state, with occasional overnight stays.
• Benefits:
  • Medical
  • Dental
  • Vision
  • Flexible Spending Accounts
  • 401K w/ company match
  • Life/AD&D/LTD
  • Paid Vacation/Sick/Holidays
  • Employee Assistance Program
  • Pet Insurance

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Equal Opportunity Employer, including disability / veterans.

All your information will be kept confidential according to EEO guidelines.

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Reasonable Accommodations

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at [e-mail]. Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled