Fire Service Supervisor

Bosch Building Technologies LLC; Irvine (CA); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Medical

Vision

401K w/ company match

Life/AD&D/LTD

Paid Vacation/Sick/Holidays

Employee Assistance Program

Pet Insurance

Job summary

Bosch Building Technologies North America is seeking a Fire Service Supervisor to lead the fire alarm service team, focusing on Notifier systems and major life-safety platforms. You will drive service quality, regulatory compliance, and customer satisfaction while mentoring technicians and coordinating with subcontractors.

The role oversees scheduling, TSA workflows, billing accuracy, and project turnovers, serving as the primary technical escalation for complex issues.

Qualifications

• Minimum of high school diploma, GED, or equivalent.
• 5+ years of hands-on experience with fire life safety systems such as Notifier, Fire Lite, Silent Knight, Potter.
• 2+ years in a leadership role leading teams of 3–6 technicians.
• 2+ years supervising service technicians in a technical or commercial service environment.
• Familiarity with managing service operations, including scheduling, dispatch, and resource allocation.
• Proficiency with service management software and Microsoft Office; basic understanding of controls/networking.
• Ability to travel locally to customer sites and office, up to 10% out of area.
• Strong customer service, sales, and support experience.

Responsibilities

• Lead, mentor, and supervise assigned employees to achieve productivity and safety objectives.
• Ensure NFPA 72, OSHA, AHJ, and local codes compliance.
• Oversee scheduling, TSA fulfillment, inspection and service delivery, and billing processes.
• Review inspection reports, identify deficiencies, and coordinate proposals and corrective actions.
• Serve as primary technical escalation point for complex issues and service events.
• Collaborate with sales/operations on estimating, planning, and design.
• Identify and pursue change order opportunities with clear customer communication.
• Coordinate with customers and engineers to ensure project success and satisfaction.
• Support installation, startup, commissioning, troubleshooting, and ongoing service activities.
• Maintain accurate documentation and project turnover between teams.

Skills

Fire life safety systems

Leadership

Service management software

Microsoft Office

Customer service

Education

High school diploma or GED

Associate's or Bachelor's degree (preferred)

Tools

Service management software

Microsoft Office (Excel, Word)

Job description

About Us

Backed by more than a century of Bosch innovation, Bosch Building Technologies North America is driven by a simple belief: buildings should protect, inspire, and empower the people inside them. We partner with organizations to create smart, connected environments that feel safer, work smarter, and support a more sustainable future. With decades of regional experience and teams rooted in communities across North America, we bring together integrated security, fire detection, building automation, and energy solutions, all delivered by people who genuinely care. Our experts are committed to excellence, guided by digital innovation, and passionate about creating experiences that make every building feel like it's working for you.

In 2026, Robert Bosch unified its global building technology integrator operations under the name of Bosch Building Technologies. As part of this transition, Paladin Technologies and Climatec combined their branch networks, creating a product-agnostic systems integrator focus on delivering flexible, future-ready solutions, offering customers an expanded, cross-domain service portfolio working as one cohesive team to deliver greater value under a stronger Bosch identity.

Full Time/Part Time

Full-time

Job Description

Job Summary: FireService Supervisor will report to the Service Manager and serve as a technical and operational leader for the security and life safety team. The Fire Service Supervisor is responsible for leading and supporting the fire alarm service team while ensuring the highest level of customer satisfaction, technical excellence, regulatory compliance, and profitability. This position oversees the daily operations of fire alarm service technicians, inspection personnel, and subcontractors, with a primary focus on Notifier systems and other major fire alarm platforms including Fire-Lite, Silent Knight, Potter, and integrated life safety systems and are maintained to the highest standards. Leveraging deep expertise in Fire Systems, this supervisor will manage service workflows, optimize project financial health through accurate billing and change-order identification, and act as a senior liaison between sales, operations, and external clients to resolve complex building security issues.

Responsibilities:

• Lead, mentor, and supervise assigned employees, including performance management, training, career development, annual reviews, compensation administration, and day-to-day support to achieve productivity, quality, and safety objectives.
• Ensure compliance with NFPA 72, OSHA regulations, local Authority Having Jurisdiction (AHJ) requirements, applicable building and fire codes, and company safety policies.
• Oversee service operations, including scheduling, service agreement (TSA) fulfillment, inspection and service delivery, documentation accuracy, billing, collections support, technician productivity, utilization, and service profitability.
• Review inspection reports, identify deficiencies, and coordinate timely customer proposals, corrective actions, and resolution of outstanding issues.
• Serve as the primary technical escalation point for complex customer issues, troubleshooting efforts, system performance concerns, and critical service events.
• Collaborate with sales, operations, and project teams to provide technical expertise related to estimating, project planning, resource requirements, system design, and customer solutions.
• Identify, document, and support change order opportunities while ensuring contractual requirements and customer expectations are clearly understood and achieved.
• Coordinate with customers, consulting engineers, contractors, building owners, and internal stakeholders to ensure successful project execution, system performance, and customer satisfaction.
• Support system installation, startup, commissioning, troubleshooting, maintenance, and ongoing service activities for fire, life safety, and building automation systems.
• Assist in resolving building operating issues, ensuring systems remain code-compliant, operationally efficient, and aligned with customer requirements.
• Maintain accurate project and service documentation, including work orders, timesheets, startup and commissioning records, software backups, as-built drawings, operation and maintenance manuals, and other required reports.
• Support project turnover activities between operations and service teams to ensure seamless customer handoff and ongoing support.
• Provide technical guidance, training, and troubleshooting support to internal teams, customers, contractors, and facility personnel.
• Travel to customer and project sites as required to support installation, commissioning, troubleshooting, training, and project completion activities.
• Perform other duties and responsibilities as assigned.

In accordance with applicable Company policies/procedures and Federal/State laws, will perform the following supervisory responsibilities: planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Required Qualifications:

• Minimum of high school diploma, GED, or equivalent.
• 5+ years of hands-on experience working with fire life safety systems such as Notifier, Fire Lite, Silent Knight, Potter.
• 2+ years experience in a leadership role leading teams with a minimum of 3-6 technicians.
• 2+ years supervising or managing service technicians, in office, or field staff in a technical or commercial service environment.
• Familiarity with managing service operations, particularly T&M and service agreement (TSA) workflows, including scheduling, dispatch, and resource allocation.
• Proficiency with service management software, Microsoft Office suite (Excel, Word), and basic understanding of controls/networking.
• Ability to travel locally to customer sites and the office as needed, meeting company driving eligibility requirements, up to 10% out of area travel.
• Strong proficiency with customer service, sales, and support; being familiar with the face-to-face customer experience in handling issues, providing support, and recommending services.

Preferred Qualifications:

• Associate or Bachelor’s degree (or equivalent work experience) in Engineering, Business, Project Management, or a related technical field.
• Strong working knowledge of major fire life safety systems, including advanced troubleshooting, programming, and integration.
• Demonstrated ability to manage budgets, analyze profit/loss statements, forecast service department performance, and support company growth objectives.
• Advanced experience with customer relationship management, renewal and upsell of service agreements, and handling complex client portfolios in a B2B setting.
• Current holder of a California Blue Card and/or NICET and/or ACE card.

Physical Demands:

In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of the job.

• Must be able to effectively communicate in English, (iesee, hear,speakand write clearly)in order tocommunicate with colleagues and/or customers
• Manual dexterityrequiredfor occasional reaching, lifting of light office objects, and operating office equipment
• Sitting, standing, walking in office environments and construction sites
• The employee must occasionally lift and/or move up to 50 pounds and maybe requiredto work at heights over 1.8m(6 feet)

Working Conditions:

In general, the following conditions of the work environment are representative of those that an employeeencounterswhile performing the essential functions of this job.

• The office is clean, orderly, properlylightedand ventilated. Noise levels are considered low to moderate
• Will berequiredto be on site with customers or contractors, with or withoutBosch Building Technologiescolleagues to manage the expectations and deliverables. Sites range from general office environments to new construction.
• Driving to customer sites isrequired
• Limited overnight travel may berequired

Additional Information:

• Compensation: $50 - $60 per hour
• Working Hours: This position generally works Monday- Friday, overtime and on call when necessary
• Travel Requirements: Local Travel
• Medical
• Vision
• Flexible Spending Accounts
• 401K w/ company match
• Life/AD&D/LTD
• Paid Vacation/Sick/Holidays
• Employee Assistance ProgramPet Insurance

Disclaimers

Equal Employment Opportunity Statement This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

All your information will be kept confidential according to EEO guidelines.

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French Privacy Notice French Canadian residents have the right to receive additional notices about their personal information. To learn more, click here . Reasonable Accommodations If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, you can reach out to our HR team for support at [e-mail] . Please note our HR representatives do not have visibility of application or interview status. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job

Indefinite U.S. work authorized individuals only. Future sponsorship is unavailable. U.S. work authorized individuals only.

Pay Range The estimated pay range for this job. Disclosing pay information promotes competitive and equitable pay. The actual pay rate will depend on the person's qualifications and experience. $50.00 - $60.00 / hour

Pay Transparency

In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.

Equal Employment Opportunity Statement

This company considers candidates regardless of race, color, religion,sex, sexual orientation, gender identity, national origin, disability, orveteran status. We are an equal opportunity employer, and all qualifiedapplicants will receive consideration for employment without regard to race,color, creed, religion, national origin, citizenship status, ancestry, sex,age, physical or mental disability unrelated to ability, marital status, familyresponsibilities, pregnancy, genetic information, sexual orientation, genderexpression, gender identity, transgender, sex stereotyping, order of protectionstatus, protected veteran or military status, or an unfavorable discharge frommilitary service, and other categories protected by federal, state or local law.