Service Account Manager

Panasonic Corporation of North America; Phoenix (AZ); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Paid time off

Educational assistance

Company-wide training

Job summary

Hussmann, a Panasonic USA subsidiary, seeks an Enterprise Sales/Account Manager in Phoenix to build relationships with decision-makers for HVAC/R contracting opportunities. You will lead projects from conception to completion, assemble and manage sales plans for the district, and report to the District Manager.

The role requires a Bachelor’s Degree or equivalent experience, strong communication, and the ability to travel within the region.

Qualifications

• Formal Education Requirement: Bachelor’s Degree OR five years of related experience and/or training; or equivalent combination of education and experience
• Travel within region as required.

Responsibilities

• Provide total account business reports and annual forecasts.
• Gather and validate information and perform facility walk-throughs to determine opportunity level.
• Estimate project and/or service agreements by analyzing equipment, controls, subcontractors, and services for each project.
• Prepare, negotiate, and review agreement/project scope.
• Ensure customer retention through renewal of service agreements and scheduling visits.

Skills

Account management

Sales forecasting

Negotiation

Customer relationship

Communication

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

CRM software (Salesforce)

Job description

Overview

You will develop relationships with the decision makers of companies for HVAC/R contracting opportunities. Listen to their needs and develop programs and/or projects to fulfill their needs. You will lead business processes from conception through completion. You will also compile and manage sales plan for the district and will report to the District Manager

Responsibilities

Principal Responsibilities:

• Provide total account business reports and annual forecasts.
• Gather and/or validate preliminary information and performs facility walk-through to determine level of opportunity.
• Estimate project and/or service agreements by analyzing and integrating equipment, controls, subcontractors, and services for each project.
• Develop preliminary project/service agreement fulfillment schedule, prepares and finalizes preliminary/final proposal.
• Prepare, negotiate, and review agreement/project scope.
• Ensure customer retention through the renewal of customer service agreements, quoting repairs, retrofits, replacements, and schedules routine customer visits. Presents/reviews proposal and/or contract with all buying influences negotiating scope of agreement/project.
• Prepare transition documents and communicates project readiness for assignment to operations team.
• Conduct cold calls on new and existing accounts related to new construction and remodels for supermarket refrigeration.
• Assists in the development of the new constructions and remodel projects.
• Plan, direct, or coordinate the actual distribution or movement of a project/service to the customer by communicating with store managers, maintenance personnel, and other customer personnel as needed, while coordinating fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
• Additional responsibilities as assigned.

Qualifications

Formal Education Requirement:

Required Level: Bachelor’s Degree OR five years of related experience and/or training; or equivalent combination of education and experience

Minimum Years of Experience Necessary: 0 – 5 years of experience

Additional Information:

• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment.
• Strong communication skills, verbal and written, required.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• Flexibility to work outside normal working hours, as required.
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC are preferred.
• Valid driver’s license and safe driving record.
• Travel within region as required.
• Strong leadership and business acumen.

Benefits & Perks – What’s In It For You*

• Health Benefits – Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits – Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan – 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits – Paid time off, stewardship, and parental leave.
• Educational Assistance – Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs –EAP, virtual health management, chronic condition, and tobacco cessation.

*Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

About Hussmann

For over a century, Hussmann Corporation has been a global leader in commercial refrigeration equipment — delivering solutions that meet the demands of the modern food retailing industry. Headquartered in St. Louis, MO, Hussmann offers a diverse range of products and connected solutions designed to enhance operational efficiency, optimize visibility of merchandise, and keep food fresh. With a nationwide network of skilled technicians, Hussmann goes beyond manufacturing — a trusted partner, relentlessly driving customer success.

For more information about Hussmann, please visit www.hussmann.com.

Hussmann is a subsidiary of Panasonic USA.

Hussmann is proudly committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to veteran status, disability, age, race, color, religion, sex, national origin, genetics, medical condition, or any other characteristic protected by law.