Service Account Manager

Iconmech; Nashville (TN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Discretionary Annual Bonus

Health Insurance

Vision Insurance

401k with Discretionary Company Contributions

Paid Time Off

Paid Company Holidays

Tuition Reimbursement Program

Employee Assistance Program

Job summary

A mechanical contracting firm is seeking a personable Service Account Manager for their Nashville office. This role involves building relationships with clients, conducting on-site visits, and preparing service proposals. Ideal candidates will have experience in the HVAC industry, a strong ability to multi-task, and a commitment to client needs. The position offers various benefits, including an employee stock ownership program and health insurance. Apply today to join a team dedicated to creativity and problem-solving!

Qualifications

• Proven experience in the mechanical or HVAC industry.
• Ability to meet deadlines while multi-tasking.
• Skill in identifying customer needs and providing solutions.

Responsibilities

• Build and maintain strong relationships with clients.
• Conduct a minimum of 10 on-site client visits weekly.
• Prepare timely service proposals and negotiate with clients.

Skills

Proven working experience in the Mechanical/HVAC industry

Ability to multi-task with changing priorities

Strong relationship-building skills

Demonstrate confidence in technical solutions

Education

HVAC trade school or college degree

Tools

Knowledge of commercial HVAC equipment

Knowledge of piping systems

Knowledge of sheet metal

Job description

Mechanical is seeking qualified professionals to join our Service Department. We are a full‑service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. Mechanical is IMI’s original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education. Mechanical has the capacity to perform projects where the mechanical portion can be $100's of millions to build.

Mechanical is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. Mechanical was recently recognized as one of the Top 50 Fastest‑growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest‑growing Mechanical Construction Companies in the United States.

We are currently looking for a Service Account Manager to join our Service Department located at our office in Nashville, TN. Our ideal candidate for a Service Account Manager is someone who is personable, high energy, and who will bring a strong sense of leadership, direction and commitment to our service group and clients.

Primary responsibilities for icon’s Service Account Manager include:

• Building and maintaining strong relationships with assigned accounts and prospective clients while fostering a positive, team‑oriented service environment.
• Conducting a minimum of 10 on‑site client visits per week to assess service needs, strengthen relationships, and identify sales opportunities.
• Positioning renewable service agreements as valuable, cost‑effective partnerships and supporting customers in planning maintenance budgets.
• Assisting in estimating costs for HVAC and plumbing repairs in collaboration with technicians and internal technical teams.
• Preparing competitive, accurate, and timely service proposals, negotiating value with clients, and closing service opportunities.
• Monitoring maintenance contract renewal dates and proactively engaging clients to maintain satisfaction and account continuity.
• Managing service‑sales communications, including responding to inquiries and coordinating repair and replacement options for clients and technicians.
• Collaborating closely with technicians, project teams, and the Service Sales Manager to understand client needs, identify opportunities, and maintain visibility into account status and sales leads.

Primary qualifications for icon’s Service Account Manager include:

• Proven working experience in the Mechanical/HVAC industry.
• HVAC trade school or college degree is a plus.
• Knowledge of commercial HVAC equipment, piping systems, and sheet metal.
• Ability to build preventive maintenance agreements to meet all the client’s needs and provide options in a fiduciary manner.
• Ability to work within deadlines while having to multi‑task with changing priorities.
• Demonstrate confidence in their knowledge and are committed to researching the answers and finding the right solution for things they do not know.
• Identify customer’s operational and environmental objectives, needs, and requirements. Actively listen, probe, and identify concerns. Clarify Icon’s capabilities and expertise and provide strategic technical solutions.

COMPENSATION AND BENEFITS

• Employee Stock Ownership Program
• Discretionary Annual Bonus
• Health Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Tuition Reimbursement Program
• Employee Assistance Program

DIVERSITY

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

WHY ICON MECHANICAL?

Here at icon, we don’t just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why icon works every day to create a work environment that gives back to our employees. Our family‑first approach and commitment to work‑life balance are just a couple of the things that make icon Mechanical an ideal career destination.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution, APPLY TODAY!

EOE/M/F/V/D

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non‑job‑related disability, or any other protected group status.

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