Service Account Coordinator

Iconmech; Nashville (TN); On-site; USD 48,000 - 58,000; Full time

Benefits offered by this job

Employee Stock Ownership Program

Health Insurance

401k with Discretionary Company Contributions

Paid Time Off

Tuition Reimbursement Program

Job summary

A mechanical construction firm seeks a Service Account Coordinator in Nashville, TN. Ideal candidates will have 1–3 years of experience, demonstrating excellent customer service, organizational skills, and the ability to manage multiple tasks. Responsibilities include coordinating customer communications, maintaining records, and generating service proposals. The role supports a service-focused team in a fast-paced environment and emphasizes effective client relationships.

Qualifications

• 1–3 years of relevant experience in customer service or account coordination.
• Experience working in construction or technical industries is a plus.
• Ability to manage multiple priorities and provide high-level customer service.

Responsibilities

• Serve as a primary point of contact for customers regarding service requests.
• Coordinate communication between customers, technicians, and internal teams.
• Prepare and send service proposals, quotes, and contract documentation.

Skills

Organizational skills

Customer service abilities

Communication skills

Time management abilities

Education

High school diploma or GED

Associate’s or Bachelor’s degree

Tools

Microsoft Office

CRM systems

Job description

icon Mechanical is seeking qualified professionals to join our Service team. We are a full‑service mechanical contractor and construction firm specializing in fabrication, installation, modification, and ongoing service of process piping, power piping, boiler making, industrial equipment installation, industrial ventilation, and HVAC. icon is IMI’s original, flagship firm and takes pride in having constructed projects in over 42 states in markets including emerging technology, data centers, healthcare, laboratories, pharmaceutical, automotive, and education. icon has the capacity to perform projects where the mechanical portion can be $100's of millions to build.

icon is headquartered in Granite City, IL, and has branches in Nashville, TN, Chesterfield, MO, and Charlotte, NC. icon was recently recognized as one of the Top 50 Fastest‑growing Companies in the St. Louis Metropolitan Region and recently listed as one of the Top 10 Fastest‑growing Mechanical Construction Companies in the United States.

We are currently looking for a Service Account Coordinator to join our Service team located at our office in Nashville, TN. Our ideal candidate for a Service Account Coordinator is someone who has 1–3 years of relevant experience and demonstrates strong organizational skills, customer service abilities, and the capacity to manage multiple priorities while supporting service operations and client relationships.

Primary responsibilities

• Serving as a primary point of contact for customers regarding service requests, scheduling inquiries, and account support.
• Coordinating communication between customers, service technicians, and internal teams to ensure timely and accurate service delivery.
• Maintaining strong customer relationships through proactive communication and responsive service.
• Preparing and sending service proposals, quotes, and contract documentation.
• Maintaining and updating customer records, service histories, and account information within internal systems and databases.
• Generating reports and tracking service activities to support account management and team operations.
• Identifying and communicating potential service opportunities to Service Account Managers to support account growth.
• Resolving customer concerns and coordinating with Service Account Managers to ensure approved work is scheduled and completed successfully.

Primary qualifications

• High school diploma or GED required; Associate’s or Bachelor’s degree preferred.
• Previous experience in customer service, account coordination, administrative support, or service operations preferred.
• Experience working in construction, service, or other technical industries is a plus.
• Demonstrating strong verbal and written communication skills.
• Exhibiting strong organizational and time management abilities with attention to detail.
• Maintaining proficiency in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Working effectively within CRM systems or service management platforms to manage customer information and service activity.
• Demonstrating the ability to manage multiple priorities, solve problems efficiently, and provide a high level of customer service in a fast‑paced environment.

Compensation and Benefits

• Employee Stock Ownership Program
• Discretionary Annual Bonus'
• Health Insurance
• Vision Insurance
• 401k with Discretionary Company Contributions
• Paid Time Off (Vacation; Sick Time)
• Paid Company Holidays
• Tuition Reimbursement Program
• Employee Assistance Program

Diversity

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

Why Icon Mechanical?

Here at icon, we don’t just admire thinking outside of the box, we encourage it. icon knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why icon works every day to create a work environment that gives back to our employees. Our family‑first approach and commitment to work‑life balance are just a couple of the things that make icon Mechanical an ideal career destination.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution,APPLY TODAY!

EOE/M/F/V/D

In compliance with Federal and State equal employment opportunity laws, qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non‑job‑related disability, or any other protected group status.