Service Account Manager

TCM Corp. (Acquired by Southland Industries); Allentown (Lehigh County); On-site; USD 57,000 - 74,000; Full time

Job summary

Join a leading company as a Service Account Manager, focusing on relationship building and sales processes to grow service business. This role demands strong customer service and sales skills, offering an engaging work environment that values diversity and continuous improvement. Ideal candidates will demonstrate excellent communication and problem-solving abilities.

Benefits

401(k) Plan with 50% Company Match

Medical, Dental, Vision Insurance - 100% Paid for Employee

Annual incentive program based upon performance

Numerous training opportunities

Qualifications

• 3+ years of direct relevant experience required.
• Strong knowledge of service policies and comprehensive communication skills necessary.

Responsibilities

• Grow overall service business by prospecting new customers.
• Manage the service sales process, including proposals and presentations.
• Maintain regular contact with existing customers to ensure satisfaction and retention.

Skills

Customer Service

Sales

Problem Solving

Communication

Collaboration

Networking

Education

Two-year relevant degree or equivalent training

Tools

Microsoft Office

CRM software

Job description

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Position Summary

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

Position Summary

We are seeking a dynamic and customer-focused Service Account Manager to join our team. The ideal candidate will develop and maintain positive relationships within assigned customer accounts, overseeing the sales process, and acting as the primary point of contact to retain and grow these accounts. You will maintain regular communication with customers, coordinate with the Service team to ensure satisfaction, promptly address concerns and advocate for customers when performance or billing issues arise. Responsible for growing overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.

What You’ll Do

• Primarily responsible for growing our overall service business by prospecting in assigned market territory to develop and cultivate new “existing building” “owner direct” customers.
• Primary goal is to sell new maintenance, repair, and replacement work.
• Proactively manages the service sales process to close sales, including prospecting,
• qualifying, customer’s setup and procurement process, proposals, presentations, as well as handling questions and objections.
• Develops and maintains positive relationships within assigned customer accounts. Oversees the sales process and acts as a “One company” point of contact for customers,
• engaging any internal teams or support necessary to allow for additional business development.
• Maintains regular communications with customers. Coordinates with Service team to ensure customer satisfaction. Promptly addresses concerns and advocates for customers.
• when performance or billing issues arise.
• Continuously generates new sales by using existing and potential customer networks and
• social networking. Identifies new business opportunities acting as the customer’s building solutions partner for all areas of locally provided service offerings.
• Develops and executes customer account plans for key and target customers.
• Proactively contributes to the maintenance agreements renewal process, while seeking to.
• increase scope and/or value prior to renewal.
• Achieves annual sales plan within approved cost budgets and target gross profit levels.
• meeting required sales and sales activities.
• Partner with Service Supervision and Technicians for repair and replacement
• opportunities.
• Maintain Sales Pipeline of opportunities and sales tracking - communicating with operations for forecasting and turnover meetings.
  
  

What You’ll Need To Be Successful

• Two-year relevant degree or equivalent training and experience, such as trade-level training or industry.
• experience
• 3+ years of direct relevant experience
• Strong knowledge of service policies, procedures, and capabilities
• Strong verbal and written communication, including presentation skills.
• Strong customer service skills and ability to develop customer relationships.
• Demonstrated sales skills in prospecting, qualifying, proposing, and closing sales and capable of developing and
• managing large accounts (existing and new)
• Strong collaboration skills internally and externally, with strong problem-solving abilities
• Frequent travel to job sites within assigned region
• Strong Microsoft Office skills, including Excel, Word, and PowerPoint.
• Solid knowledge of CRM
  
  

YOU Matter



PEOPLE FIRST: BUILDING TALENT BY DESIGN



At Southland we aspire to build a workforce that’s as diverse as the people who occupy the buildings we design, build and maintain. Building talent by design is our intentional approach to creating a truly safe, collaborative, and inclusive work environment that fosters growth, empowers professional achievement, and where people are treated with respect at all levels.



If you’re someone with a true passion for our industry, a life-long learner, with high accountability and a drive for results we’re looking for you! At Southland, we hire problem solvers that are focused on providing customer value through continuous improvement and will take ownership to create the best experiences that will have an impact wider than their own job. We thrive on creating a strong company and culture where you’ll feel engaged, challenged, and valued.



If you’re ready for the next big step in your career and want a career full of fun and excitement and to be a part of a fast-paced growing company, thenJOINour team and become a part of an organizationthat valuesPEOPLE,SAFETY, INNOVATION, COLLABORATION, INTEGRITY,ACCOUNTABILITY& SUSTAINABILITY.

Benefits

As an employee-owned company, we offer a comprehensive benefits package that includes excellent benefits for you and your family:

• 401(k) Plan with50% Company Match (no cap) and immediate 100% vesting
• Annual incentive program based upon performance, profitability, and achievement
• Medical, Dental, Vision Insurance - 100% Paid for Employee
• Term Life, AD&D Insurance, and Voluntary Life Insurance
• Disability Income Protection Insurance
• Pre-tax Flexible Spending Plans (Health and Dependent Care)
• Holidays/Vacation/Personal Time/Life Events Leave
• Numerous training opportunities and company paid membership for professional associations and licenses
  
  

For more information on Southland Industries, please visit our website:Southland Careersor onFacebookorLinkedIN

To hear what our employees are saying about working at Southland Industries, check out our Culture site - Explore Our Culture



Southland Industries and all its subsidiaries are anEqual Opportunity Employerand prohibits discrimination and harassment of any kind. We are committed to the principle of equal employment opportunity for all employees and to providing our employees with a safe work environment free of discrimination and harassment.All employment decisions at Southland Industries are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, gender, gender identity, sex, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, family care or medical leave status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Southland Industries will not tolerate discrimination or harassment based on any of these characteristics.

• All employment offers are contingent upon successful, drug tests, background checks and professional reference checks. **
  
  

• We are not able to offer sponsorship of employment at this time**
  
  

If you don’t feel this position is a match for you, we encourage you to share it with others. Feel free to share throughout your social networks and follow us on Facebook, Twitter, LinkedIn, and Instagram to keep up to date on what we’re doing as a company.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Other

Job function

• Job function

  Other

• Industries

  Construction

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