Service Account Assistant

BeloForm Craft; Austin (TX); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Professional growth opportunities

Collaborative work environment

Career development

Job summary

BeloForm Craft is seeking a focused Client Services Coordinator to support daily client accounts in a fast-paced environment. You will communicate service requests, updates, and inquiries while maintaining accurate account documentation and collaborating across departments.

The role emphasizes professionalism, attention to detail, and delivering a positive client experience. Growth opportunities and a collaborative team culture are highlighted for long-term success.

Qualifications

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Professional and customer-focused approach.
• Ability to manage multiple tasks and priorities effectively.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Ability to learn new systems, procedures, and account processes quickly.
• Reliable, adaptable, and motivated to develop professionally.

Responsibilities

• Assist with the daily coordination and support of assigned client accounts.
• Communicate with clients regarding service requests, updates, and general account inquiries.
• Maintain accurate and organized account information and documentation.
• Coordinate with internal departments to help ensure client needs are addressed efficiently.
• Follow up on pending requests, account updates, and service-related matters.
• Help identify client needs and communicate relevant information to the appropriate team members.
• Support account representatives with administrative and operational tasks.
• Maintain a professional and positive client experience throughout every interaction.
• Assist with preparing reports, account summaries, and internal documentation.
• Contribute to improving service processes and overall account satisfaction.

Skills

Communication

Organization

Customer focus

Multitasking

Problem solving

Teamwork

Learning agility

Reliability

Job description

Job Description

Responsibilities

• Assist with the daily coordination and support of assigned client accounts.
• Communicate with clients regarding service requests, updates, and general account inquiries.
• Maintain accurate and organized account information and documentation.
• Coordinate with internal departments to help ensure client needs are addressed efficiently.
• Follow up on pending requests, account updates, and service-related matters.
• Help identify client needs and communicate relevant information to the appropriate team members.
• Support account representatives with administrative and operational tasks.
• Maintain a professional and positive client experience throughout every interaction.
• Assist with preparing reports, account summaries, and internal documentation.
• Contribute to improving service processes and overall account satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Professional and customer-focused approach.
• Ability to manage multiple tasks and priorities effectively.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Ability to learn new systems, procedures, and account processes quickly.
• Reliable, adaptable, and motivated to develop professionally.

Additional Information

• Competitive salary of $40,000 - $45,000 per year
• Professional growth and advancement opportunities
• Supportive and collaborative work environment
• Ongoing opportunities to develop valuable business and client-service skills
• Exposure to account management and customer relationship operations
• Opportunity to take on greater responsibilities as the company grows
• Structured environment focused on professional development and long-term success