Service Account Assistant

IGL4US; Austin (TX); Presencial; USD 40.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Growth opportunities

Collaborative work environment

Descripción de la vacante

Beloform Craft is seeking a Service Account Assistant to support the coordination and day-to-day management of client accounts in Austin, TX. You will work closely with clients and internal teams to ensure requests are handled efficiently and information stays accurate, while upholding service standards.

The role is ideal for an organized, approachable professional who can balance multiple priorities, communicate clearly, and contribute to improving account processes and client satisfaction.

Formación

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Professional and customer-focused approach.
• Ability to manage multiple tasks and priorities effectively.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Ability to learn new systems, procedures, and account processes quickly.
• Reliable, adaptable, and motivated to develop professionally.

Responsabilidades

• Assist with the daily coordination and support of assigned client accounts.
• Communicate with clients regarding service requests, updates, and general account inquiries.
• Maintain accurate and organized account information and documentation.
• Coordinate with internal departments to help ensure client needs are addressed efficiently.
• Follow up on pending requests, account updates, and service-related matters.
• Help identify client needs and communicate relevant information to the appropriate team members.
• Support account representatives with administrative and operational tasks.
• Maintain a professional and positive client experience throughout every interaction.
• Assist with preparing reports, account summaries, and internal documentation.
• Contribute to improving service processes and overall account satisfaction.

Conocimientos

Verbal and written communication

Organization and attention to detail

Customer-focused approach

Multitasking and prioritization

Problem-solving and decision-making

Independent and team collaboration

Quick learning of systems

Reliability and adaptability

Descripción del empleo

Job Description

Beloform Craft is seeking a Service Account Assistant to support the coordination and day-to-day management of client accounts.

In this role, you will work closely with clients and internal team members to help ensure requests are handled efficiently, account information remains accurate, and service standards are consistently maintained. This position is ideal for someone who is organized, approachable, detail-oriented, and comfortable balancing multiple priorities.

Responsibilities

• Assist with the daily coordination and support of assigned client accounts.
• Communicate with clients regarding service requests, updates, and general account inquiries.
• Maintain accurate and organized account information and documentation.
• Coordinate with internal departments to help ensure client needs are addressed efficiently.
• Follow up on pending requests, account updates, and service-related matters.
• Help identify client needs and communicate relevant information to the appropriate team members.
• Support account representatives with administrative and operational tasks.
• Maintain a professional and positive client experience throughout every interaction.
• Assist with preparing reports, account summaries, and internal documentation.
• Contribute to improving service processes and overall account satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Excellent organization and attention to detail.
• Professional and customer-focused approach.
• Ability to manage multiple tasks and priorities effectively.
• Strong problem-solving and decision-making abilities.
• Comfortable working independently and as part of a team.
• Ability to learn new systems, procedures, and account processes quickly.
• Reliable, adaptable, and motivated to develop professionally.

Additional Information

• Competitive salary of $40,000 – $45,000 per year
• Professional growth and advancement opportunities
• Supportive and collaborative work environment
• Ongoing opportunities to develop valuable business and client-service skills
• Exposure to account management and customer relationship operations
• Opportunity to take on greater responsibilities as the company grows
• Structured environment focused on professional development and long-term success