Servers

Capano Management Company; Wilmington (DE); On-site; USD 25,000 - 35,000; Full time

Job summary

A hospitality management firm in Wilmington seeks a Server to greet and serve guests in a friendly manner. The role involves serving food and beverages, assisting with selections, maintaining a pleasant dining environment, and ensuring guest satisfaction. Candidates should have strong customer service skills and be able to lift up to 25 pounds. This position offers a vibrant and engaged workplace for those with a high energy level. Additional training on alcohol service is required.

Qualifications

• Must have good general math skills.
• Strong customer service skills are essential.
• Ability to handle and resolve conflicts effectively.
• Teamwork is crucial in this role.
• High energy level to keep up in a busy environment.
• Attention to detail and thoroughness are necessary.
• Must display professionalism at all times.
• Ability to lift and carry up to 25 pounds.

Responsibilities

• Greet and seat guests when a host is not available.
• Serve food and beverages in a positive manner.
• Provide information for food and beverage selections.
• Maintain a clean dining ambiance with enthusiasm.
• Adhere to sanitation and alcohol control policies.
• Make dessert suggestions and present checks efficiently.

Skills

General Math Skills

Customer Service

Resolving Conflict

Teamwork

High Energy Level

Thoroughness

Professionalism

Ability to lift and carry up to 25 pounds

Job description

Charcoal Pit Concord
2600 Concord Pike
Wilmington, DE 19803, USA

• A server greets and seats the guest when a host is not available
• Greets the table within one minute after guest is sat
• Serves guests food and beverages in a positive and friendly manner.
• Provides information to help food and beverage selections.
• Presents ordered choices in a prompt and efficient manner.
• Does a two bite or two-minute check back on the table to ensure guest is satisfied with their meal.
• Maintains dining ambiance with an enthusiastic attitude.
• Prepares room for dining, stocking condiments, napkins, service plates, and utensils.
• Protects establishment and patrons by adhering to sanitation, safety, and alcohol beverage control policies.
• To serve alcohol servers must complete and pass ABC class and have a copy of their ABC card on them at all time while serving
• Actively helps guests select food and beverages by making suggestions, explaining the specials, identifying appropriate beverage pairings, and answering food preparation questions.
• Places orders to bar and kitchen through our POS system including special requests and identifying any guest special dietary needs such as allergies.
• Makes certain food is assembled properly and delivers food from the Expo window to the guest with the proper condiments and utensils.
• Monitors their section throughout the meal
• Maintains table setting by removing used plates and utensils, replenishing utensils, refilling water glasses, and being alert to patron spills or other special needs.
• Clears table before offering guests dessert
• Servers are responsible for making all guests desserts
• The Server should have the check ready when offering the guest dessert in case they decline dessert
• Servers should have a bank of change ready at the beginning and ending of their shift.
• Maintains proper cash handling and cash-out procedures
• Completes nightly side work.
• Thank guests who are exiting the building

Server Qualifications / Skills:

• General Math Skills
• Customer Service
• Resolving Conflict
• Teamwork
• High Energy Level
• Thoroughness
• Professionalism
• Ability to lift and carry up to 25 pounds

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.