Server - The Café

Fairmont; New Orleans (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Fairmont New Orleans is seeking a guest-focused hospitality professional for a busy food and beverage role in the heart of downtown. You will deliver warm, professional service, anticipate guest needs, and ensure accurate orders while maintaining exemplary standards set by The Café by Chef Emeril.

A strong knowledge of the menu, beverages, and events supports seamless guest experiences. Join a luxury property offering premium service, teamwork with culinary colleagues, and opportunities to grow

Qualifications

• Previous restaurant, café, hotel, or hospitality experience preferred.
• Strong communication and interpersonal skills.
• Professional, personable, and service-oriented demeanor.

Responsibilities

• Consistently provide warm, professional, friendly, and engaging service in accordance with Fairmont and The Café by Chef Emeril standards.
• Create welcoming and memorable guest experiences by anticipating needs and providing attentive, personalized service.
• Demonstrate knowledge of outlet policies, procedures, service standards, and steps of service.
• Maintain knowledge of The Café menu, coffee, beverages, and daily features.
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications to the culinary team.
• Deliver food and beverages promptly while maintaining presentation, quality, temperature, and timing.
• Monitor guest satisfaction and address needs or concerns.
• Present guest checks and process payments according to procedures.
• Maintain cleanliness and organization of tables, service stations, and dining areas.
• Attend pre-shift meetings and training to develop product knowledge and service skills.

Skills

Guest service

Communication

Attention to detail

Teamwork

Multitasking

Job description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Consistently provide warm, professional, friendly, and engaging servicein accordance withFairmont and The Café by Chef Emeril standards.
• Create welcoming and memorable guest experiences byanticipatingneeds and providing attentive, personalized service.
• Demonstrate complete knowledge of outlet policies, procedures, service standards, and steps of service.
• Maintain detailed knowledge of The Café menu, including breakfast and lunch offerings, pastries, desserts, sandwiches, salads, specialty items, and daily features.
• Maintain knowledge of coffee, espresso, specialty beverages, juices, teas, and other beverage offerings.
• Understand ingredients, preparation methods, garnishes, allergens, dietary restrictions, andappropriate menurecommendations.
• Assistguests with menu selections and confidently answer questionsregardingingredients, preparation, and beverage offerings.
• Demonstrate knowledge of Chef Emeril Lagasse's culinary style and the New Orleans influences represented throughout The Café.
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications to theappropriate culinaryteam.
• Deliver food and beverages promptly whilemaintainingproper presentation, quality, temperature, and timing.
• Monitor guest satisfaction throughout the dining experience and proactively address needs or concerns.
• Present guest checks and accurately process cash, credit card, and other forms of paymentin accordance withestablished procedures.
• Maintain cleanliness and organization of tables, service stations, dining areas, and other guest-facing spaces.
• Assistwith setting, clearing, and resetting tables and service areas throughout the shift.
• Attend pre-shift meetings, tastings, training sessions, and departmental meetings to continually develop product knowledge and service skills.
• Maintain familiarity with Fairmont New Orleans amenities, services, outlets, events, and local attractions toassistguests with inquiries.
• Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures.
• Maintain a clean, pressed, and professional uniform and polished appearance consistent with Fairmont standards.
• Assistwith opening and closing duties, stocking, side work, and other operational responsibilities as assigned.
• Work collaboratively with Culinary, Stewarding, Host, and other Food & Beverage colleagues to ensure seamless service.
• Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans.
• Performadditionalduties as assigned.

Qualifications

• Previousrestaurant, café, hotel, or hospitality experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage, coffee, and creating exceptional guest experiences.
• Strong communicationand interpersonal skills.
• Ability to develop detailed knowledge of menu and beverage offerings.
• Professional, personable, and service-oriented demeanor.
• Ability to work efficiently in a fast-paced environment.
• Ability to remain composed and attentive during high-volume service periods.
• Strong organizational and multitasking abilities.
• PreviousPOS experience is an asset; training will be provided.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationallyrequired.
• Must be legally authorized to work in the United States.
• Mustpossessor be able to obtain required Louisiana food safety certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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