Overnight In Room Dining Server

Fairmont; New Orleans (LA); On-site; USD 32,000 - 42,000; Full time

Job summary

Fairmont New Orleans is seeking a dedicated Food & Beverage Service Associate to join our premier luxury hotel team. You will deliver professional, engaging service to guests, and be knowledgeable about menu items and beverage lists.

In this role you will coordinate timely food and beverage delivery, ensure accuracy of orders, and maintain cleanliness and safety standards across outlets. Flexibility to work mornings, evenings, weekends and holidays is required.

Qualifications

• Previous restaurant, hotel, in-room dining, or food & beverage service experience preferred.
• Luxury hotel or upscale dining experience preferred.
• Excellent communication and guest service skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and efficiently in a fast-paced environment.
• Professional appearance and polished demeanor.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Assist guests regarding menu items in an informative and helpful way.
• Have full knowledge of all beverage lists.
• Deliver food and beverage in a timely and accurate manner.
• Check outgoing orders for quality and accuracy of setup.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Follow outlet policies, procedures and service standards.
• Follow all safety and sanitation policies when handling food and beverage.
• Follow daily assigned employee shift side work.
• Double check all VIP orders with your manager on duty.
• Immediately communicate all special guest needs to your Manager on duty.
• Place all In Room Dining order distribution and deliveries to our standards.
• Compile trip report logs.
• Assist with amenity delivery.
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment stored accordingly.
• Assist Inspecting hotel hallways/landings for Room Service equipment.
• Maintain departmental requisitioned supplies properly stored and organized.
• Other duties as assigned

Skills

Excellent communication

Guest service

Organizational skills

Multitasking

Fast-paced environment

Professional appearance

Flexibility

US work authorization

Alcohol service eligibility

Job description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

Job Description

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work.
• Double check all VIP orders withyour manager on duty
• Immediately communicate all special guest needs to your Manger on duty.
• Paces all In Room Dining order distribution and deliveries to our standards
• Compile trip report logs.
• Assist with amenity delivery.
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly.
• Assist Inspecting hotel hallways/landings for Room Service equipment.
• Maintain departmental requisitioned supplies properly stored and organized.
• Other duties as assigned

Qualifications

• Previousrestaurant, hotel, in-room dining, or food & beverage service experience preferred
• Luxury hotel or upscale dining experience preferred
• Excellent communication and guest service skills
• Strong organizational and multitasking abilities
• Ability to work independently and efficiently in a fast-paced environment
• Professional appearance and polished demeanorrequired
• Ability tomaintainprofessionalism and discretion during guest interactions
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationallyrequired
• Must be legally authorized to work in the United States
• Mustpossessor be able to obtain any required Louisiana food safety certificationsin accordance withlocal and state regulations
• Must meet Louisiana legal requirements for alcohol service if assigned to deliver alcoholic beverages
• Mustpossessor be able to obtain a valid Louisiana Responsible Vendor (RV) Server Permit if assigned alcohol service duties

Additional Information

All your information will be kept confidential according to EEO guidelines.

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