Server The Café

FAIRMONT; New Orleans (LA); On-site; USD 32,000 - 46,000; Full time

Job summary

Fairmont New Orleans is seeking a guest-focused Food & Beverage Associate for The Café by Chef Emeril. You will deliver warm, professional service and help create memorable dining experiences for guests.

Responsibilities include taking orders, communicating dietary needs, delivering food and beverages promptly, maintaining cleanliness, and collaborating with Culinary, Stewarding, Host, and other colleagues to ensure seamless service.

Qualifications

• Previous restaurant, café, hotel, or hospitality experience preferred.
• Luxury hotel or upscale dining experience is an asset.
• Passion for food, beverage, coffee, and creating exceptional guest experiences.
• Strong communication and interpersonal skills.

Responsibilities

• Provide warm, professional, friendly, and engaging service in accordance with Fairmont standards.
• Create welcoming and memorable guest experiences by anticipating needs and providing attentive, personalized service.
• Demonstrate knowledge of outlet policies, procedures, service standards, and steps of service.
• Maintain knowledge of the menu, beverages, and ingredients to make informed recommendations.
• Take food and beverage orders accurately and communicate special requests or allergies to the culinary team.
• Deliver food and beverages promptly while maintaining presentation, temperature, and timing.
• Monitor guest satisfaction and address needs or concerns proactively.
• Maintain cleanliness and organization of dining areas and service spaces.
• Assist with opening/closing duties, side work, and other duties as assigned.
• Collaborate with Culinary, Stewarding, Host, and other staff to ensure seamless service.

Skills

Communication skills

Interpersonal skills

POS experience

Fast-paced environment

Service-oriented demeanor

Education

Louisiana food safety certifications

Tools

POS systems

Job description

Job Description

• Consistently provide warm, professional, friendly, and engaging service in accordance with Fairmont and The Café by Chef Emeril standards.


• Create welcoming and memorable guest experiences by anticipating needs and providing attentive, personalized service.


• Demonstrate complete knowledge of outlet policies, procedures, service standards, and steps of service.


• Maintain detailed knowledge of The Café menu, including breakfast and lunch offerings, pastries, desserts, sandwiches, salads, specialty items, and daily features.


• Maintain knowledge of coffee, espresso, specialty beverages, juices, teas, and other beverage offerings.


• Understand ingredients, preparation methods, garnishes, allergens, dietary restrictions, and appropriate menu recommendations.


• Assist guests with menu selections and confidently answer questions regarding ingredients, preparation, and beverage offerings.


• Demonstrate knowledge of Chef Emeril Lagasse's culinary style and the New Orleans influences represented throughout The Café.


• Accurately take food and beverage orders and communicate special requests, allergies, and modifications to the appropriate culinary team.


• Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing.


• Monitor guest satisfaction throughout the dining experience and proactively address needs or concerns.


• Present guest checks and accurately process cash, credit card, and other forms of payment in accordance with established procedures.


• Maintain cleanliness and organization of tables, service stations, dining areas, and other guest-facing spaces.


• Assist with setting, clearing, and resetting tables and service areas throughout the shift.


• Attend pre-shift meetings, tastings, training sessions, and departmental meetings to continually develop product knowledge and service skills.


• Maintain familiarity with Fairmont New Orleans amenities, services, outlets, events, and local attractions to assist guests with inquiries.


• Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures.


• Maintain a clean, pressed, and professional uniform and polished appearance consistent with Fairmont standards.


• Assist with opening and closing duties, stocking, side work, and other operational responsibilities as assigned.


• Work collaboratively with Culinary, Stewarding, Host, and other Food & Beverage colleagues to ensure seamless service.


• Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans.


• Perform additional duties as assigned.

Qualifications

• Previous restaurant, café, hotel, or hospitality experience preferred.


• Luxury hotel or upscale dining experience is an asset.


• Passion for food, beverage, coffee, and creating exceptional guest experiences.


• Strong communication and interpersonal skills.


• Ability to develop detailed knowledge of menu and beverage offerings.


• Professional, personable, and service-oriented demeanor.


• Ability to work efficiently in a fast-paced environment.


• Ability to remain composed and attentive during high-volume service periods.


• Strong organizational and multitasking abilities.


• Previous POS experience is an asset; training will be provided.


• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationally required.


• Must be legally authorized to work in the United States.


• Must possess or be able to obtain required Louisiana food safety certifications.

Additional Information

All your information will be kept confidential according to EEO guidelines.