Server Support Engineer — Flexible Hours & Customer Impact

Jobtailor; Memphis (TN); On-site; USD 42,000 - 65,000; Full time

Job summary

Jobtailor in Memphis, TN is seeking a technical support specialist to assist customers with hardware and software issues via phone and web. The role requires flexibility to work hours and shifts including weekends and holidays if needed.

You will determine root causes by liaising with customers, clarify information, and provide solutions while collaborating with engineers, account managers, and developers. Training and certification exams are required.

Qualifications

• Knowledge of x86 architecture.
• Knowledge of server management tools: IPMI and command line tools.
• Knowledge of OS - Linux or Windows.
• Knowledge of server logs and OS logs.
• Knowledge of Network architecture.
• Meeting deadlines - SLA (Service Level Agreements) and KPI (Key Performance Indicators).
• Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable.
• Experience in talking with customers to defuse situations.

Responsibilities

• Provide technical support over phone and/or web to customers on hardware and software issues.
• Determine requirements and/or root cause of technical issues by working with customers.
• Resolve problems by clarifying issues; researching and implementing solutions.
• Drive customer satisfaction through service excellence.
• Work with engineers, account managers and developers.
• Attend and complete all required training and certification exams.

Skills

Technical Support

Server Management

Linux or Windows OS Knowledge

Customer Communication

SLA and KPI Management

Tools

IPMI

Command Line Tools

Server Logs

OS Logs

Network Architecture

Hands-on Server Experience

Job description

Jobtailor in Memphis, TN is seeking a technical support specialist to assist customers with hardware and software issues via phone and web. The role requires flexibility to work hours and shifts including weekends and holidays if needed.

You will determine root causes by liaising with customers, clarify information, and provide solutions while collaborating with engineers, account managers, and developers. Training and certification exams are required.