Server - Smith & Wollensky Miami

SWRG INC; Miami Beach (FL); On-site; USD 17,000 - 34,000; Full time

Benefits offered by this job

Paid time off

401(k) retirement plan

Employee dining discounts (50% off)

Flexible scheduling

Career growth opportunities

Job summary

Smith & Wollensky in Miami Beach is seeking an attentive Server to provide first-class service in a fine dining environment. You will guide guests through the menu, recommend wines and beverages, and ensure precise order taking and timely service.

Ideal candidates have experience in upscale dining, excellent communication, and a professional demeanor. We offer competitive benefits and opportunities for growth within the restaurant group.

Qualifications

• Experience in fine dining is preferred.
• Strong guest service skills and polished demeanor.
• Ability to anticipate guest needs and communicate effectively.

Responsibilities

• Welcome guests and provide attentive, professional service throughout dining.
• Know menu offerings, ingredients, and beverage selections to provide informed recommendations.
• Enter orders accurately into the POS system and ensure proper timing.
• Address guest requests and concerns promptly and professionally.
• Collaborate with hosts, bartenders, kitchen, and support staff to ensure seamless service.

Skills

Guest service

Interpersonal skills

Communication

Attention to detail

Teamwork

Cash handling

Tools

POS system

Job description

The Server plays an essential role in delivering an exceptional fine dining experience at Smith & Wollensky. This position is responsible for providing attentive, personalized service while maintaining the highest standards of hospitality, food quality, and professionalism. As a primary point of contact for guests, the Server creates a welcoming and memorable experience through knowledgeable menu recommendations, accurate order taking, and timely food and beverage service. The ideal candidate demonstrates a genuine passion for hospitality, strong product knowledge, and the ability to anticipate and exceed guest expectations.DUTIES & RESPONSIBILITIESWelcome guests warmly and provide attentive, professional service throughout their dining experience.Demonstrate thorough knowledge of menu offerings, ingredients, preparation methods, and beverage selections to provide informed recommendations.Inquire about food allergies and dietary restrictions and communicate special requests accurately to the kitchen.Accurately enter food and beverage orders into the POS system, ensuring proper timing and delivery.Anticipate guest needs and provide personalized service with attention to detail.Monitor the dining experience, follow up on guest satisfaction, and promptly address requests or concerns.Serve food and beverages according to established service standards, ensuring accuracy, presentation, and timing.Maintain an organized and polished dining environment by clearing and resetting tables, replenishing beverages, and keeping service areas properly stocked.Resolve guest concerns professionally and escalate issues to management when appropriate.Present guest checks and process payments accurately and efficiently.Attend pre-shift meetings, ongoing training, and service briefings to remain informed of menu changes, specials, and service expectations.Work collaboratively with fellow servers, support staff, hosts, bartenders, and kitchen team members to ensure seamless service.Previous restaurant serving experience preferred; fine dining or upscale restaurant experience is a plus.Excellent interpersonal, communication, and guest service skills.Strong attention to detail and the ability to anticipate guest needs.Professional demeanor, positive attitude, and strong sense of accountability.Demonstrated knowledge of food, beverage, and fine dining service standards.Ability to handle cash, process payments, and maintain accurate records.Proficiency with POS systems and the ability to learn restaurant-specific technology.Ability to remain composed, organized, and efficient in a fast-paced, high-volume restaurant environment.Strong teamwork skills and the ability to work effectively with all areas of restaurant operations.WHAT WE OFFERSmith & Wollensky offers a competitive benefits package and opportunities to grow within our organization, including:Paid time off (PTO).401(k) retirement plan.Flexible scheduling.Employee dining discounts, including 50% off when dining with friends or family.Opportunities for career growth and advancement.Smith & Wollensky participates in the federal E-Verify program to confirm employment eligibility of all new hires. E-Verify is an online system that allows companies to determine the eligibility of their employees to work in the United States. All new hires will be required to complete Form I-9 and successfully participate in the E-Verify process.