Server | Ryder Cup (Part Time)

Omni Hotels & Resorts; Frisco (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Omni Hotels & Resorts in Frisco, TX is seeking a personable server for Omni PGA Frisco Resort & Spa. You will greet guests, take orders, upsell beverage pairings, and ensure exceptional service across high-volume dining areas.

Proficiency with MICROS and cash handling is required, with ability to work weekends and holidays. Requirements include 1+ year serving experience, Food Handlers/TABC certifications, and strong English communication.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar preferred.
• Must have unexpired Food Handlers and TABC or obtain upon hire.
• Knowledge of wine, spirits, and beer; experience selling cocktails.
• Previous cash handling experience preferred.
• Ability to communicate clearly in English with guests and staff.
• Ability to input information into MICROS accurately.
• Ability to stay calm under stress with a welcoming demeanor.
• Ability to work cohesively with coworkers across departments.
• Ability to prioritize, organize and follow up on guest requests in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Ability to work varied shifts, including weekends and holidays.
• Lift up to 50 pounds; stand/walk for long periods.

Responsibilities

• Greet guests with a pleasant smile and superior service.
• Greet guests entering the restaurant; know menus and beverage offerings.
• Take orders, answer questions, and suggest items and daily specials.
• Communicate with culinary team on meal requirements and allergies.
• Record transactions in MICROS and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with courses and drinks.
• Present checks and process payments accurately.
• Maintain cleanliness of work areas and service stations.

Skills

Customer service

English communication

Cash handling

Fast-paced environment

Teamwork

Education

Food Handlers Certification

TABC Certification

Tools

MICROS POS

Job description

Omni PGA Frisco Resort & Spa

Omni PGA Frisco Resort blends the warmth of Texas hospitality with refined comfort. Guests can unwind in one of 500 thoughtfully designed rooms and suites, or embrace the spirit of the Lone Star State in one of 10 private ranch houses. With four shimmering pools-including an adults-only rooftop infinity pool-plus the serene Mokara Spa and 13 unique food and beverage destinations, every stay is an experience to savor. Whether you're planning a weekend retreat or marking a special occasion, this is Frisco at its most unforgettable.

Ryder Cup Grille feature all day dining, honest fare, and friendly service. It is the place for an "after round" dose of Texas charm and comfort.

The server will wait on tables promptly, courteously and to serve our guests with a genuine care.

Responsibilities:

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order, and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear and reset service areas.
• Protect the hotel from liability with regard to over serving guests.
• Perform any other duties as assigned by the restaurant manager.

Qualifications:

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.