Server Restaurant

IHG Hotels; Tennessee; On-site; USD 11,000 - 14,000; Full time

Benefits offered by this job

Uniform provided

Hotel room discounts

Training and development

Job summary

IHG Hotels in Nashville, TN seeks friendly hospitality staff for a fast-paced role in food and beverage service. You will greet guests, take orders, prepare and present meals, and ensure tables and stations are clean and well-stocked.

The job emphasizes guest relations, problem solving, and flexibility for night, weekend, and holiday shifts. A high school diploma is preferred; ABC card and prior F&B experience are a plus.

Qualifications

• Communication with guests and handling feedback.
• Ability to read, write and use basic computer systems.
• Ability to lift up to 50 pounds and move around the dining area.

Responsibilities

• Greet guests and take beverage and food orders promptly.
• Prepare and present food and beverages to guests.
• Clear and clean tables; maintain station cleanliness.
• Perform opening/closing duties and assist with side-work.
• Report service or safety issues to management and assist with resolutions.
• Handle guest payments per cash and charge procedures.
• Support other duties as needed.

Skills

Communication

Problem-solving

Language fluency

Literacy & tech-savy

Flexibility

High school diploma

Food and Beverage experience

ABC card

Physical strength

Education

High school diploma

Job description

The InterContinental Hotel Group owns, operates and franchises more than 9,000 hotels, 120 million stays per year in nearly 100 countries. Our people lie at the heart of our business - and by bringing your expertise and passion to IHG; you will help us to achieve our goal of creating Great Hotels Guest Love.

Duties and Responsibilities

• Greet all guests and take beverage and food orders in a prompt and professional manner.
• Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
• Clear and clean tables in a prompt and efficient manner. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work, and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout shift.
• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.
• May receive guest payments and process transactions as outlines in the cash and charge procedures as needed.
• May assist with other duties as assigned.

Qualifications and requirements

• Carrying or lifting items weighing up to 50 pounds
• Moving about the restaurant
• Handling food objects; plates, trays, glasses, etc.
• Bending, stooping, kneeling

What we need from you

• Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest departs with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you'll need a good grasp of reading, writing, basic math and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally, you'll have spent at least one year in a Food and Beverage and have a valid ABC card
• Strength - sometimes you'll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It's what connects every colleague in all IHG hotels.

How do I deliver this?

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

There's so much more to the job than we can capture here. It's simply about creating great experiences, doing the right thing and understanding people.

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

The hourly pay rate for this role is $10.00. Am and $8.00 PM This rate is only applicable for jobs to be performed in Nashville, TN. This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee's pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.

Note: No amount of pay is considered wages or compensation until earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage col