Server, Restaurant

MCR Hotels; Tallahassee (FL); On-site; USD 25,000 - 35,000; Full time

Job summary

Join a leading hotel group as a Server in Tallahassee, where you'll provide excellent food service and ensure guest satisfaction. This entry-level position offers opportunities for career growth and includes benefits like hotel discounts and health insurance.

Benefits

Hotel discounts

Weekly pay

Paid time off

Retirement options

Referral bonuses

Career growth opportunities

Health, dental, vision insurance (full-time)

Qualifications

• Positive attitude and willingness to learn.
• Flexible schedule including holidays and weekends.

Responsibilities

• Provide prompt, friendly, and accurate food service.
• Greet guests and describe menu options.
• Maintain cleanliness of the restaurant and surrounding areas.

Skills

Effective communication

Education

Experience in hospitality or service

Job description

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Company Overview

DoubleTree by Hilton Hotel Tallahassee

Role Standards and Expectations

Section One: MCR Universal Role Standards

Executive Summary: CLEANLINESS and FRIENDLINESS!

The MCR standard is to provide clean, friendly, well-organized, and safe hotels for our guests.

Areas of Excellence

• Happy Guests
• Spotless Cleanliness
• Product Consistency & Quality
• Teamwork

Duties and Expectations

• Guest Relations: Greet guests happily upon arrival and throughout their stay with a smile.
• Name Use: Use guests' names whenever possible to make them feel welcomed.
• Guest Satisfaction: Collaborate to achieve high guest satisfaction scores.
• Recovery: Handle challenging guest situations with hospitality and urgency.
• Hotel Knowledge: Know all features of the hotel and amenities.
• Events: Support hotel groups and events.
• Technology: Use relevant technology effectively.
• Phone Etiquette: Answer calls politely with the approved greeting.
• Cleanliness: Maintain cleanliness and organization in all areas.
• Pitching In: Assist with cleaning guest rooms and public spaces as needed.
• Hospitality While Cleaning: Greet guests cheerfully, using their names if possible.
• Product Quality: Complete checklists accurately, deliver shift reports timely, wear a clean uniform, and maintain a professional appearance.
• Teamwork: Communicate clearly, maintain a positive attitude, and collaborate effectively.

Section Two: Role Specific Duties

The Server provides prompt, friendly, and accurate food service, takes orders, serves food, and processes payments.

• Greet guests and describe menu options.
• Deliver hot items from kitchen to tables quickly.
• Use POS systems accurately for orders and payments.
• Prepare coffee and specialty drinks.
• Clear and reset tables.
• Respond to guest requests and observe diners.
• Complete daily inventory and side work.
• Know current menu offerings.
• Escort guests to tables as needed.
• Follow food safety procedures.
• Maintain cleanliness of the restaurant and surrounding areas.
• Demonstrate knowledge of hotel hours and amenities.

Section Three: Success Metrics

• Guest satisfaction scores and reviews.
• Management performance ratings.
• Cleanliness inspections.
• Product quality assessments.
• Teamwork evaluations.

Section Four: Qualifications & Requirements

• Experience in hospitality or service preferred.
• Positive attitude and willingness to learn.
• Follow instructions and meet deadlines.
• Friendly service with a smile.
• Flexible schedule including holidays and weekends.
• Timely clock-in and clock-out.
• Provide notice when calling out.

Physical Demands & Environment

• Stand and walk for long periods.
• Make repetitive motions.
• Lifting as needed.

Skills

• Effective communication in English.

Additional Information

This job description is not exhaustive; duties may change. Reasonable accommodations will be provided for qualified individuals with disabilities. The employment is at-will and may be changed or assigned other duties.

Company Highlights

• Third-largest hotel owner-operator in the U.S.
• Founded in 2006 with offices nationwide.
• Portfolio of 148 hotels with over 22,000 rooms.
• Recognized for innovation and excellence with multiple awards.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career growth opportunities
• Health, dental, vision insurance (full-time)

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Real Estate and Equipment Rental Services