Server - Resort Pool (Part Time)

Terranea Resort; Rancho Palos Verdes (CA); On-site; USD 22,000 - 28,000; Full time

Job summary

Terranea Resort in Rancho Palos Verdes, CA, seeks a friendly poolside server to greet guests, take orders, and serve food and beverages while ensuring guest satisfaction. You will use the freedom to go beyond to create moments of magic at the poolside outlets.

Responsibilities include maintaining clean stations, recording MICROS transactions, and collaborating with the kitchen and service team to deliver timely service. Alcohol service knowledge and fluent English are required for this role.

Qualifications

• Experience serving guests and providing food & beverage service.
• Alcohol service and Food Handler certifications are required.
• Excellent communication and a friendly demeanor are essential.
• Fluent English communication, both spoken and written.

Responsibilities

• Welcome guests and acknowledge via Terranea Standards.
• Take orders, serve food and beverages, and check guest satisfaction.
• Record transactions in MICROS and handle payments accurately.
• Coordinate with kitchen and front-of-house for menu questions and timing.
• Maintain cleanliness and organization of poolside stations and equipment.
• Assist with side work, restock items, and close out tasks.

Skills

Customer service

Team player

Communication

English fluency

Job description

Overview

You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting guests, taking orders, serve food and beverages, and checking on guest satisfaction. You will use the freedom to go beyond to turn guest interactions into moments of magic.

Responsibilities

• Welcome & acknowledge all guests outlined by Terranea Standards
• To understand and respond to all guest needs and requests in a timely and professional manner to ensure customer satisfaction
• To make the Manager aware of guest feedback
• To follow specified procedures to properly set-up pool stations and perform side work on a daily basis
• To ensure the cleanliness and condition of all glasses, dishes, utensils used in pool-side service
• Keep the pool area clear of used dishes, glassware, utensils and unused towels at all times
• Maintain cleanliness of the pool deck
• Follow all Terranea cash handling and credit card policies as they relate to MICROS
• Practice safe work habits at all times to avoid injury to self and others
• Answer questions and help guide guests through the menu
• Serve food courses and alcoholic beverages to guests in a timely manner
• Record transaction in MICROS system at time of order
• Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability along with meal requirements, allergies, dietary needs, and special requests to the kitchen
• Check in with guests to ensure satisfaction with each food course and/or beverages
• Complete closing duties, including restocking items, turning in a requisition
• Present physical and accurate check to guests and process payments
• Ensure uniform and personal appearance are clean and professional
• Run food and bus tables when you find extra time
• Anticipate and address guests` service needs
• Speak with team members and guests using clear and professional language
• Develop and maintain positive working relationships with others and support your team to reach common goals
• Ensure adherence to quality expectations and standards
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
• Thank guests with genuine appreciation
• Perform other reasonable job duties as requested by Supervisors
• Extend courteous salutations when guests leave outlet an invite them to return

Additional Duties & Responsibilities:

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Monitor all guest activity in assigned work area; be alert to any sign of trouble
• Ensure safety of guests and enforcement of pool rules/ precautions according to department standards
• Secure storage areas
• Maintain complete knowledge of:
  • Daily house count, VIPs in-house, arrivals/departures
  • Scheduled group activities and locations within hotel
  • All hotel facilities and services
  • Hours of operation of each outlet
  • All safety and sanitation regulations for Pool facility

Qualifications

• Experience. Must meet the legal age requirement to serve alcohol. Previous experience passionately providing food and beverage service to others preferred.
• Knowledge. Alcohol service and Food Handler certifications are required. Familiarity of restaurant terminology and food service techniques preferred.
• People Person. The best part of serving others is creating experiences for them that go beyond the expected.
• Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing

Compensation

Base Pay Start Rate: $16.90/Hr. +Tips!

We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!