Job Posting Title Host - Resort Pool (Part Time)

Terranea Resort; Rancho Palos Verdes, Northern (CA, KY); Hybrid; USD 22,000 - 31,000; Full time

Job summary

Terranea Resort in Rancho Palos Verdes, CA seeks an energetic pool concierge to warmly greet guests, escort them to lounge areas, and maintain cabanas and chairs according to service standards. You will introduce guests’ server, anticipate needs, and ensure comfort and satisfaction throughout the guest experience.

The role requires strong English communication, the ability to work outdoors in variable temperatures, and a professional appearance.

Qualifications

• Must be able to speak, comprehend, and read English.
• Strong communication skills required.
• Energetic, enthusiastic, and motivational attitude.
• Ability to work under variable temperatures and outdoor conditions.
• Able to stand or walk outside for long periods.

Responsibilities

• Greet guests warmly and escort to a lounge chair per standards.
• Arrange cabanas and lounge chairs per service standards.
• Introduce guests' server as they sit down.
• Anticipate and address guests' service needs.
• Check in with guests to ensure satisfaction with umbrellas and service.
• Maintain cleanliness of pool deck and host stand.
• Ensure clean and professional appearance.
• Monitor restrooms and pool deck perimeter every 30 minutes.
• Thank guests with appreciation.
• Perform other duties as requested.

Skills

English proficiency

Communication skills

Customer service

Stress tolerance

Mobility

Education

High School diploma

Food Handler's card

Job description

Overview

In this position, you would be providing excellent customer service and assist in maintaining the appearance of the pool and surrounding areas. Must be detail oriented and able to work independently. Maintain the company image, vision statement, and Forbes standards.

Responsibilities

• Warmly welcome guests and escort them to a lounge chair according to company standards.
• Set Cabanas and lounge chairs according to service standards.
• Introduce the guests’ server as they sit down.
• Anticipate and address guests` service needs.
• Check in with guests to ensure satisfaction with umbrellas, etc.
• Maintain cleanliness of work areas, pool deck, and host stand throughout the day.
• Ensure uniform and personal appearance are clean and professional.
• Check the restroom and perimeter of the pool deck every 30 minutes to ensure cleanliness.
• Thank guests with genuine appreciation.
• Perform other reasonable job duties as requested by Supervisors.

Additional Duties & Responsibilities:

• Adhere to departmental policies and procedures
• Know what sustainable initiatives Terranea is currently taking to adhere to the environment
• Effectively communicate with peers, management, line and front of the house employees
• Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
• Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
• Be courteous to all guests and coworkers
• Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
• Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurate

Qualifications

• Energetic, enthusiastic and motivational individual
• Must be able to speak, comprehend, and read English
• Must have strong communication skills
• Ability to implement and uphold service standards
• Ability to work under variable temperature conditions (or extreme heat or cold).
• Ability to interact with all associates and guests of the resort
• Ability to work well in stressful, high-pressure situations
• Must be able to stand or walk outside for long periods of time

Experience, Education, & Licensure:

• High School diploma preferred
• Must possess valid Food Handler’s card

Compensation

Base Pay Start Rate: $19.19/ Hr.