Four Brother | Outlet Server AM

Omni Hotels & Resorts; San Antonio (TX); On-site; USD 17,000 - 30,000; Full time

Job summary

Omni La Mansion del Rio, a premier Omni Hotels & Resorts property in downtown San Antonio, seeks a Server to deliver attentive dining room service and hospitality to guests. You will greet guests, take orders, and collaborate with the kitchen and bar teams to ensure flawless service.

Applicants should bring at least 1 year of serving experience, knowledge of wine and cocktails, and strong cash-handling skills.

Qualifications

• Minimum 1-year serving experience, high-volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to input information into MICROS accurately and efficiently.

Responsibilities

• Knowledge of the dining room.
• Greet guests and offer suggestions on food and beverage menu selections and daily specials.
• Take orders and answer questions on menu items.
• Communicate dietary needs to the culinary team.
• Record transactions in MICROS and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each course.
• Present checks and process payments.
• Maintain cleanliness of work areas and service stations.
• Ensure tables are set up properly and service areas are reset.
• Provide service per Omni Moments of Service Standards.
• Work with colleagues across departments.

Skills

1-year serving experience

Unexpired Food Handlers

TABC certification

Wine, spirits, beer knowledge

Cash handling

English communication

MICROS input

Customer service

Shift flexibility

Teamwork

Tools

MICROS

Job description

Omni La Mansion del Rio

Omni La Mansion del Rio is ideally nestled along the historic Riverwalk among the banks of the Paseo del Rio in downtown San Antonio. It is within easy walking distance of the famous Alamo, El Mercado, La Villita District, Spanish governor's Palace, San Antonio Convention Center and other well-known landmarks.

Omni La Mansion del Rio's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni La Mansion del Rio may be your perfect match.

Server

Overview

The server will wait on tables promptly, courteously, and serve our guests with genuine care.

Responsibilities

• Knowledge of the dining room.
• Must have full familiarity with menus and beverage offerings.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with the culinary team regarding meal requirements, allergies, dietary needs, and special requests.
• Record transaction in MICROS system at time of order and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate checks to guests and process payment.
• Maintain cleanliness of work areas throughout the day.
• Process station set-up and break-down and complete all other side work duties as assigned.
• Ensure tables are set up properly, including polishing and cleaning glasses.
• Service to guests according to Omni Moments of Service Standards.
• Be pleasant, smile and greet all guests, using surnames when obtained.
• Clean, clear, and reset service areas.
• Protect the hotel from liability regarding overserving guests.
• Perform any other duties assigned by the restaurant manager.

Qualifications

• Minimum 1-year serving experience, high volume sports/live entertainment bar experience preferred.
• Must have unexpired Food Handlers and TABC - or obtain upon hire.
• Developed knowledge of wine, spirits, and beer with experienceselling and presenting specialty mixed cocktails.
• Previous cash handling experience preferred.Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co-workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast-paced environment.
• Excellent customer service, service recovery, and problem-solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.
• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.

The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.