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Cosm is a global technology company delivering immersive fan experiences across sports, science, and parks. This role focuses on delivering warm, professional hospitality and memorable guest interactions from arrival to departure.
You will know the menu, follow service standards, and work with a dynamic team in a fast-paced setting. The position requires nights, weekends, and holidays availability, with a strong emphasis on service-oriented guest care.
Cosm is a global technology company that brings experiences to life in immersive environments. We help our partners create spaces and content that blur the lines of real and virtual across three primary markets: Sports and Entertainment, Science and Education, and Parks and Attractions. Cosm was born from the fusion of some of the greatest innovators in the history of technology. Evans & Sutherland, Spitz, Inc., and Cosm Immersive combined forces to power the immersive experiences of the future as Cosm. Innovation is in our DNA.
At Cosm, we don’t just show fans (guests) something extraordinary; we guide them through an unforgettable experience. From entrance to exit, every role matters, every detail counts, and every interaction shapes the experience.
Bring the Pillars of Service (Connected, Optimistic, Service Oriented, and Memorable) to life through team and fan (guests) interactions
Deliver exceptional, service-oriented hospitality to all guests from arrival through departure
Engage fans (guests) with a positive, friendly, and professional approach in every interaction
Anticipate needs and create memorable experiences through personalized service
Demonstrate full knowledge of food and beverage menus, specials, and seasonal offerings
Ensure each fan (guest) feels welcomed, cared for, and connected throughout their visit
Foster a connected, one-team environment by supporting fellow team members
Communicate effectively with coworkers and leadership to ensure smooth service
Follow directions from supervisors with a positive and optimistic attitude
Contribute to a collaborative, high-energy team culture
Prepare assigned section to be fully set and ready at scheduled time
Accurately and efficiently enter all food and beverage orders into the POS with minimal errors
Maintain knowledge of company products, services, promotions, and events
Assist with stocking and rotating products, including coolers and service areas
Minimize breakage and maintain proper care of equipment and service ware
Follow all company policies, procedures, and service standards outlined in training materials and the employee handbook
Adhere to all accounting procedures (POS transactions, credit cards, gift cards, discounts, and team member meals)
Comply with all state liquor laws and responsible alcohol service policies
Maintain a safe and clean work environment in accordance with company and state guidelines
Attend and participate in all required food, beverage, and service trainings
Arrive on time, in proper uniform, and prepared for each shift with a service-oriented mindset
Maintain a polished, professional appearance
Demonstrate strong time management, communication, and organizational skills
Thrive in a fast-paced, high-volume environment and perform well under pressure
Consistently demonstrate a positive, professional, and optimistic attitude
Demonstrates the ability to perform all essential job functions, with or without reasonable accommodation, while adhering to all company policies and procedures outlined in training materials and the employee handbook
Disclaimer: This job description reflects the general duties of the role but is not intended to be all-inclusive. Responsibilities may change or be added based on business needs at any time, with or without notice, consistent with applicable laws and regulations.
All applicants must be at least 18 years of age at the time of employment. This requirement is in accordance with applicable federal, state, and local labor laws. Cosm is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.